Responsible for leading a large software engineering team charged with providing Intelligent Automation solutions to several key Lines of Business (LOBs) and to the bank's critical enterprise business functions. Leverage RPA, IDP, and other emerging AI technologies to improve business efficiencies and enhance speed-to-market of solution delivery in order to support Truist's enterprise digital transformation efforts.Key Contributions/Accomplishments:Manage a team of 26 developers and testers charged over two Scaled Agile development teamsHave overseen the automation of multiple critical enterprise processes since the start of my tenure with the bankPerformed a gap assessment of Truist talent and processes within the first 90 days of the role to determine a roadmap to get to Intelligent Automation best practices within the space as it concerns governance, artifacts, risks, controls, policies, procedures, etc. Formalized the automation code review process for IA solutions in order to heighten overall automation development standards, increase overall development quality, provide an artifact for audit and regulatory review, and evolve the development culture from development work to a development practiceDeveloped a multi-faceted IA communication plan for the program meant to help with IA engagement and education throughout the enterpriseOpined upon and provided feedback on critical IA governance standards and procedures and initiated the development of an enterprise-level Truist IA Development Standard Designed the initial scorecard and format in order to select an Intelligent Document Processing (IDP) platform for the Intelligent Automation programWas nominated for a Truist Performance Award, an honor only provided to the top 1% of company talent, after only being in the role for ten months

As a Gartner Peer Ambassador for the Software Engineering Community, I serve as a thought leader and advocate for professionals in the field, fostering collaboration and sharing insights within the community. In this role, I actively engage with other thought leaders to promote best practices, discuss emerging trends, and gather feedback on the tools and methodologies shaping our industry, particularly in the fields of Intelligent Automation, Digital Transformation, and Artificial Intelligence.

A Non-Profit industry thought leadership group that shares insight and guidance on automation and other aligned technologies (RPA, ICR, AI, Cloud, Process Mining, etc.) with other professionals within the Intelligent Automation (IA) space in AtlantaWrote peer organization's mission statement: "We are a peer focused organization committed to mutually sharing our expertise and knowledge in the field of Intelligent Automation and dedicated to shaping our discipline in ways that enable the digital transformation objectives of our firms as well as the elevation of our leadership profiles in the profession”

Primary liaison for the Robotic Process Automation (RPA) Center of Excellence (CoE) and the enterprise. Manage RPA delivery activities, as it concerns scoping, planning, and executing various RPA initiatives throughout the enterprise. Oversee the creation of standards, procedures, guidelines, job aid, and/or templates for consulting teams to provide uniformity and consistency to delivery, as it concerns use case development, automation feasibility determination, stakeholder analysis, and ROI determination. Act as a liaison to the 2nd and 3rd Lines of Defense (Independent Risk Organization and Internal Audit) and external regulators. Directly accountable for the work of 10 Business Analysts.Key Contributions/Accomplishments:A founding member of Synchrony’s award winning RPA CoE and principal contributor to its governance framework which was the foundation document for the RPA CoE program Implemented RPA Delivery Lifecycle used to provide consistency to all RPA activities throughout the enterpriseDeveloped the CoE’s Return of Investment (ROI) calculator used to assess the financial feasibility of a manual process candidate for automationDetermined the risk and controls for Risk Control Self-Assessment (RCSA) for the RPA CoE, and developed a list of risk and controls for newly automated processesRPA CoE was recognized by CIO magazine in 2019 for our implementation of RPA and our innovation in the space Program results from the first full year in operation was a return on investment of 450%, which was 220% greater than expectedSuccessfully led the RPA CoE through its first full internal audit with highest rating provided by the organizationDeveloped training plans for RPA staff including the creation of internal online training, vendor training, and third-party training consultantsImplementing Intelligent Character Recognition (ICR) enterprise-wide from POC to BAURPA CoE was internally awarded for innovation by the CTO in Q3 2019 and Q2 of 2020

Accountable for planning and delivering on strategic risk programs and projects for Synchrony's Independent Risk Organization. Partner directly with risk management leaders to define scope, requirements, resources, and success criteria. Programs and projects oriented around organizational design and capability implementation that strengthened Synchrony's Three Line of Defense approach. Develop program reporting packages to effectively maximize visibility and engage leadership in managing deliverables and for reporting program/project risks. Ensure project artifacts are aligned with regulatory expectations for Federal Reserve & OCC. Engage with risk stakeholders and partners to ensure consistent understanding of program and project goals. Collaborate and effectively communicate across the enterprise with various internal stakeholders where needed. Key Contributions/Accomplishments:Completed a Robotic Process Automation (RPA) POC for the Risk Organization (2nd Line of Defense) to evaluate RPA technology for automating risk testing in conjunction with a "Big Four" management consulting and advisory firmLed Synchrony's Heightened Standards Program for Operational Risk Management (ORM) mandated by the OCC to ensure " Strong” Operational Risk Management involving 16 different workstreams Led a data conversion workstream for Synchrony’s Phase I eGRC transition from MetricStream to BWiseInstrumental in the separation efforts of Synchrony’s Risk Organization from GE Capital Developed consistent and reliable reporting on program progress for the Risk Leadership team. Refined the PMO’s reporting tools used to track risk workstream progressProvided thought leadership in both risk management and project managementActively participated and managed programs for Synchrony Financial's Diversity Networks concerning minority financial literacy and employee Excel training

Manage the initiation, administration, and compliance of all market, credit, model, governance, business, and interest rate risk policies and reports within Enterprise Risk Management in preparation for the company’s IPO. Managed the relationship with IT, as it concerned ERM’s risk applications. Key Contributions/Accomplishments:Led and administered a project to design an Executive Risk Dashboard adopted by the CEO and Board of Directors which was an instrument for the company to monitor its risk appetiteOversaw effort to increase the efficiency and effectiveness of Enterprise Risk Management reporting through developing and implementing an operational strategy to streamline the data management and reporting processesEnvisioned and initiated a project for the development of a corporate level database for key risk metrics and resultsDesigned and administered the RITS (Request for IT Services) process for Enterprise Risk Management applications as it concerns enhancements and defectsAdministered the completion of all ING U.S. financial risk policies in preparation of the company’s initial public offering (IPO) which was an integral part of the company’s IPO efforts as it concerned risk managementServed as subject matter expert in the review and revision of financial risk policies for separation and IPO from ING US

Specialized in commercial lending practice and assisted clients on strategic projects. Key Contributions/Accomplishments:A principal consultant and subject matter expert for a target state analysis of a regional bank’s commercial lending unit focused on reconfiguration of key roles, processes, and technologyManagement consultant for an efficiency improvement project concerning bankruptcy and foreclosure processes through streamlining loan auditing for a major money center bank

Utilized Waterfall and Agile methods to design system specifications related to financial computational concepts and approaches. Assisted the development team in implementing new functionality and delivering solutions to software issues. Key Contribution/Accomplishment:Subject matter expert on development of software that focused on forecasting, budgeting and analysis, asset/liability management, and other risk methodologies and wrote requirements that were a marketable feature of the company’s application suite

Served as department liaison between Sales and Credit. Researched and followed up with identified prospects to promote portfolio growth and negate credit loss. Managed the Large Account customers for group. Key Contributions/Accomplishments:Subject matter expert on project that developed division wide adopted models that increased group efficiency from ~ 30% to 40%  Contributed directly to the growth of assigned portfolio by 33% on a year over year basisPortfolio achieved a customer promoter score of 75, with a Net Promoter Score (NPS) of 68 (Business NPS average was 38, and Division NPS average of 45, and Department NPS average of 55)

Analyzed commercial loan portfolios and made recommendations that directly affected bank’s loan portfolio strategy, policy, and profitability. Worked and collaborated across other treasury functional groups such as asset/liability management, debt and derivatives, and FTP (Funds Transfer Pricing) to research various projects and address concerns. Developed and led presentations to Senior Management and produced reports for their review. Key Contributions/Accomplishments:Designed commercial loan prepayment model that protected bank from downside risk of early loan termination. Worked on a project that integrated prepayment model into banks's mainframe systemDesigned training material for commercial loan prepayment modelDesigned other various models utilized for cost of funds hedging, sensitivity analysis, and estimation