Provide help desk assistance to 150 staff, assisting with network access, printing, and application software operation.• Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions.• Created and edited documentation for installation and training manuals.• Maintained trouble-ticket system to record and track user calls and e-mails.

Responsible for providing customer service to a diverse population and boosting sales.• Handled high volumes of money and counted and balanced cash drawer nightly.• Provided training to new employees.• Perform opening and closing procedures, ensuring that all tasks were completed accurately. • Maintained proper inventory stock levels and end of the year inventory analysis.