Jonathan Taft Email & Phone Number

Stockton-On-Tees, England, United Kingdom

Integrating a wide variety of features and functionality into existing websites using the Visualsoft platform.Actively maintaining and improving current features and functionality of the platform.Providing specialised guidance and support to colleagues within VisualsoftUtilise, PHP, JS, CSS, HTML, SQL daily

Darlington, United Kingdom

Role focused on resolving complex evidence based cases for customer experiencing financial hardship. I calculated customer’s income and expenditure across the year to determine whether they have a shortfall and whether discretionary products can be awarded. I proactively analysed a variety of evidence provided and liaised with customers for further evidence and information via telephone and email. The outcome was to provide an evidence based decision to determine the level of hardship and what support can be provided.Due to customers’ personal circumstances, many of the cases that I worked are sensitive in nature. Many customers I dealt with can have a range of disabilities and health issues as well as financial issues which I frequently had to actively engage customers to ensure that I and they fully understand their situation and understand how discretionary payments can help. I therefore very careful to handle any communication and decision-making in a thoughtful and compassionate manner.

Darlington, United Kingdom

This specialist role focussed on the assessment of non-UK nationals’ eligibility to student support under the complex migrant worker criteria, and under Acquired Right of Permanent Residence. This role centred on the close analysis of evidence relating to applicants’ employment circumstances, familial relationships and immigration history. This included the requesting and subsequent analysis of official Home Office reports. Discretionary decision making, supported by detailed knowledge of EEA regulations and guidelines provided by the Department for Education, played a large part in the role. Additionally, strong problem-solving skills – in response to the identification of gaps, errors or irregularities – were essential to the role. I regularly volunteered to undertake cases referred from other departments, most often SLC’s Customer Relations Officers (in response to customer complaints) and the company’s in-house Practitioners (usually in response to Formal Appeals decisions), taking ownership of these cases and seeing them through to completion. I regularly acted as point-of-contact, using my expert knowledge and interpersonal skills to field queries and provide assistance to other team members and colleagues from other teams and departments. I also handled management escalations, BACS tape checking as well as complaints and appeals escalations

Darlington, United Kingdom

Core assessing applications to determine the eligibility and entitlement of new and returning Students for finance in England. Products assessed range from Tuition fee loans, to Means and Non-means tested Maintenance loans/grants.The role involves a great deal of teamwork and communication being very customer focused I ensure all applications are assessed and processed accurately and within agreed Service level agreement time scales. Having a great deal of attention to detail is key in working with UK and Non UK financial evidence for performing accurate financial assessments. Assisted with the development of new starters by working with them through their training and development, as well as performing quality assurance checks on work to ensure the customer receives the best possible service as well as continuing to help develop colleagues knowledge of our role.

Bachelor Of Science Bsc (Hons), Crime & Investigation, 2:1

Degree covers Criminology, Sociology, Crime Scene Science, Criminalistics and Law, modules include; Understanding Investigation.

A Level/As Level, Modern History, Law, Geography

Gained 3 A Levels in History, Geography and Law also gained As Levels in Citizenship, General Studies, ICT. Also gained a National Open.