Received cross-training to proficiently assess diverse forms of abuse, hostility, harassment, and other distressing content.Ensures a secure social media platform for users by implementing client and management-provided community guidelines.Identify and escalate potential safety or security risks to appropriate teams.

Responsible for assisting Key Account Managers from Lazada Philippines such as handling order management inquiries, payment process and future sales engagement during promos and campaigns.Responsible for creating, submitting and solving tickets sent to unit heads from other country.