Supporting the Director of Corporate Affairs with leading and shaping the Trust’s risk management and mitigation approach, providing risk oversight; challenging risk aggregation and facilitating horizon scanning with senior and executive management. Leading on building and embedding a corporate risk management framework, challenging mitigation and providing appropriate assurance reporting to the Executive Leadership Committee and Board of Directors. Key duties and responsibilities include: - Corporate Risk/ Expert Knowledge - Risk Registers - Board Assurance Framework - Corporate Risk Register - Datix Risk Management System - Corporate Governance - General & Financial Management- Education and Training

Ensuring risk and assurance systems and processed inform a comprehensive picture of risk and assurance across the organisation, taking account of designing, developing and supporting to meet the needs of clinical networks and support services. Working closely with clinical networks and support services to influence and provide advice that enables the risk and assurance strategies to be effectively driven and delivered, providing evidence based assurance that they are being implemented effectively and sustainably. To Ensure processes are developed and maintained to support the organization's' system of internal control in response to organisational need, including the Board Assurance Framework, (strategic risk register and operational risk), Risk Profiling and Exposure Analysis, Risk Appetite Statement, Evidence Based Assurance processes supporting the Corporate Governance Framework, development of an evidence based Annual Governance Statement, Knowledge and Legal Advice, Knowledge Resource and Information System. Working across the portfolio held by the Associate Director of Risk and Assurance, using a matrix approach, working collaboratively with functional/team managers within the department and other managers and professionals across clinical and support services. Using expert skills, extensive knowledge and experience in working in risk management and assurance approaches in particular in relation to Corporate Governance Framework striving to support the Trust in achieving its Strategic and Operational Objectives. Providing high quality reports for Executive level committees that involve detailed analysis of risk assurance evidence and the monitoring of systems and processes.

The primary focus of this role is being a line manager to non-emergency and emergency ambulance crews at the assigned stations in order to ensure high standards of service delivery and overall performance. Taking ownership of maintaining clinical standards and management of ambulance crews locally in line with SJA polices and procedures and CQC standards. Ensuring constant delivery of first class ambulance services to customers and patients. Making sure all ambulance crews are working in line with SJA expectations in regulated activity. Mentoring, coaching and providing clinical supervisions on ambulance crews. Providing out of hours cover and participate in an on call manager system to ensure constant and consistent service delivery, providing operational cover to all commercial ambulance customers including any ad hoc requests at short notice. Regularly communicating and meeting with key internal and external stakeholders regarding contracted ambulance services provisions.

Accountable for the clinical audits of vehicles, ambulance crews and sector stations to ensure compliance with statutory obligations, ensuring all St John Ambulance policies and procedures are implemented and adhered to. The main focus is on ensuring those working within Ambulance Operations are compliant with the requirements of the Care Quality Commission, flagging any concerns or shortcomings as appropriate.Responsible for promoting and maintain quality standards for Ambulance Operations. Supporting the Registered CQC Manager, Sector Manager for Ambulance Operations and the Regional Assurance Manager in demonstrating compliance with regulatory, internal and customer standards, regularly liaising with organisations such as NHS Clinical Commissioning Groups, NHS Ambulance Trusts and the Care Quality Commission. Being the key point of contact within Ambulance Operations in the North West for the operations of the functions’ Incident Management Framework and the coordination of complaints and incident investigation.As the assurance lead for Ambulance Operations, accountable for providing assurance to the Sector Manager – Ambulance Operations and Regional Assurance Manager that the required standards of quality are being maintained and all related internal and external regulations are being complied with. Compliance with the Care Quality Commissions’ standards for quality and safety will be prioritised to support the CQC Registered Managers.

Being the key main contact for NWAS at primary hospital sites, operating in a customer care capacity for the patients we serve, proactively developing and maintaining positive working relationship with key health care providers using our services, particularly acute providers. Attending key sites daily to carry out customer care visits, resolving hospital blockages and report any issues to the Delivery Manager. Being a forward facing member of the operational team, building reputation as a customer focused and flexible service provider. Ensuring all staff are briefed and kept up to date with all relevant information released by the Trust, especially awareness of contractual obligations and standards. Attend staff forums and meetings in support of the senior management team, to discuss debate and implement any developmental changes that are required for service delivery.Assisting the senior management team in the investigation of complaints and PAL’s enquirers, ensuring that effective staffing levels to meet the contractual requirements working within the profile hours and meeting other internal cover arrangements, when required. Ensuring timely and accurate maintenance of dashboard figures, ensuring accurate information is provided to the Management Team, including all financial documentation in relation to the PAAF’s are completed and submitted to the Delivery Manager for authorisation within the set timescales. Carrying out infection control checks and maintaining accurate records in line with CQC requirements, undertaking quality checks as necessary on third party ambulance providers.