Jonathan Taylor Email & Phone Number

Banff, Alberta, Canada

Managing operations of the family-owned 88 room Banff Aspen Lodge, and popular Whitebark Cafe.

Banff, Alberta, Canada

Supporting clients and staff of the Banff Community Health Centre in Integrated Home Care, Public Health, Mental Health and Environmental Health. Duties included; greeting and scheduling clients for appointments; maintaining accurate medical records while upholding strict confidentiality and acquiring working knowledge of various computer software. My role encompassed supporting the Area Manager with site specific operational, procedural and safety, documents and tasks.As the position was 4days/week, I was also able to pick up additional shifts helping the Mental Health department in AHS's Canmore location.

Banff, Alberta, Canada

Member of the Mobile Gate and Information team - providing visitor services in the form of visitor information, traffic management and National Park pass sales and revenue collection. Educating visitors on park passes and ensuring compliance; advising of and helping enforce rules and regulations of the Parks; providing safety information regarding closures and restrictions and, enhancing visitor experience of various key trailheads and day use areas through site cleanliness, local area and trail information provision. Offered term-extensions twice to original contract. Covered staff shortages at two additional arms of the Parks’ Visitor Experience umbrella - the East Gate and Visitor Information Centre – providing an with enhanced understanding of their operations and integration to the Visitor Experience division as a whole.

Banff, Alberta, Canada

Banff, Alberta, Canada

Proud to be offered a seasonal supervisory promotion despite short tenure. Supervisors help lead daily team operations on-site, are the point of contact between teams, team members and Visitor Experience management.Key responsibilities include: Problem-solving team and visitor issues at ground-level using tact and diplomacy; Being ‘eyes and ears’ of on-site and surrounding area operations and a conduit feeding essential information to relevant management and departments: In charge of team safety and well-being – ensuring team members use correct PPE and are following safety protocols: Observing and reporting co-worker performance and helping with coaching and feedback both directly and, to management – maximising departmental efficacy: Guiding colleagues with accurate Park policy, programme and area information: Guaranteeing effective daily location operations - including managing staff rotations, application and daily tasks: Troubleshooting equipment technical problems: Ensuring accurate daily cash outs, investigating and resolving out-of-balances as required: Adaptive and flexible to ongoing daily operational changes: Performing ad-hoc tasks: Identify areas for improvement - pass personal and team member recommendations to management.

Canmore, Alberta, Canada

Temporary 1month position filling in for a staff member on personal leave. Position involved fielding a multitude of bylaw enquiries, reports and complaints, lost and found items and animals, and advising and guiding recipients of parking tickets options for appeal and payment.Entering cases into computer system for officer follow-up, liaising with bylaw officers to prioritise responses based on urgency of cases and following up with members of the public and other Town of Canmore departments in a timely manner to ensure service delivery and good customer service.

Banff

Oversaw all day-to-day operations of both Irwin’s Mountain Inn and the Rundlestone Lodge. The Rooms Division Managers for each property fell under my direction and guidance. Key areas of responsibility included; - Creating, and subsequently implementing, each property's (multi-million dollar) operational budget; comprising of revenue targets & operational expense - for approval by the MD/Board of Directors.- Oversight of fiscal operations; general & departmental operational expense, purchase approvals, assessing monthly financial statements, handling 3rd party contract negotiations, ledger accounts, signing authority etc.. Ensuring hotel operational expenses fall within the defined parameters of the Board-approved budget.- Ensured hotels operated in compliance with all regulatory bodies e.g. Town of Banff, Alberta Labour Standards, AHS, OH&S, WCB etc.- Collaboration with the MD in capital planning and renovation planning.- Worked with Revenue Manager to set rates, targets, sales strategies.- Oversaw staff accommodations.- Ensured the highest guest experience was achieved through collaboration with RDM's & Dept Heads, monitoring guest feedback from multiple sources, continuously improving the hotel product. TripAdvisor accolades achieved for 10+ consecutive years.- Aligned and streamlined; operating standards, procedures, HR practices & policies - of each hotel to make them more cohesive. Utilised resources available within the 2 hotels to support either operation, while simultaneously recognising and upholding the individuality, branding and product differentiation of the 2 hotels.

Banff, Ab

Helped create and operate a skilled and effective management team that allowed the company to achieve and surpass its financial goals. Hired, trained and oversaw the HK and FO Managers and their departments. In conjunction with the GM, oversaw the Maintenance and Restaurant Managers, ensuring departments were working at full efficiency. Operations/Fiscal:- Oversaw rooms’ division departments with the goal of consistently exceeding customer expectations. - Created the room’s division budget acceptable to the ownership group. Read and understood monthly financial statements, initiating changes needed to stay within projected expenditures. - Set monthly revenue targets and engaged in marketing initiatives to meet those targets, participate in revenue meetings to increase Rev Par. Established and lead weekly Managers' Meetings. - Sourced and printed all items needed for FO & HK including but not limited to; key card holders, brochures, forms, guest directories, note pads etc.- Worked on special projects as required.Managed; - Corporate conference business, growing that segment by establishing good contacts with local tourism board and B2B marketplace entities; - FIT and Travel Trade business - played a fundamental role in increasing travel trade rates for the company while maintaining a healthy balance with other market segments. Ensured City, guest and deposit ledger accounts were current.Personnel related;- Oversaw rooms division payroll, ensuring the hotel operated within Alberta Labour Standards and liaised with the accounting department. - Managed staff accommodations including inspections, disciplinary measures, keys, maintenance and liaising with the property owner. - Created and reviewed HR policies to align with government standards. Managed the company's TFW's, including LMIA applications, renewals and AINP applicants.

Alberta, Canada

Responsible for Front Office Ops in a 96-room property - ensuring the first & last impression our valued guests receive was positive and in standing with company directives. Banff is a highly competitive market and maintaining a well-trained, efficient and knowledgeable FD team was crucial to the success of the business and guest satisfaction. Being a smaller property, duties were not strictly limited to FO Ops, but also included liaising with HK and MT Deps, and working closely with the GM and AGM to strategise and maximise revenue and ADR. Handling FIT remittances and site visits for 3rd party clientele. Responsible for HR for the hotel as a whole - which included processing all TFW & CIC/IRCC paperwork and being the 'go to' person for the broader company (i.e. sister properties) with related processing queries. Managed our company staff accommodation to help employees have a safe, clean and comfortable environment in which to reside during their employment. Achievements/accomplishments/initiatives include; - Unifying the company branding - stationary, internal/external signage, bath robes, e-mails, contracts etc.- Developed policies in an effort to enhance the working environment - including writing the employee handbook, produced an FO training manual and implemented an Employee of the Month programme.- Helped maintain online presence across various guest review sites and incorporated constructive suggestions from our guests wherever possible.- Ran a social committee with our sister property organising extra-curricular events for our staff and ran a bi-weekly 'movie night' for all sister properties during the winter months.

Proud to add Irwin's Mountain Inn (IMI) to my portfolio after 8+ years at the Rundlestone Lodge (RSL). IMI is a smaller, more budget-oriented, and pet-friendly property compared to the Rundlestone, so is a great opportunity to further my professional development.

Primary point of contact for the faculty, providing key advice and information on a vastly diverse range of topics to students, staff and third parties. Other aspects included having considerable knowledge and understanding of both the university as a whole and of its’ regulations, thus subsequently providing accurate advice and support regarding these to students. The job also entailed working closely with team members and other staff (course administrators and key teaching staff) to effectively deliver a wide variety of office and administrative tasks and duties. Additionally assisted students to apply for their IELTS English tests and provided support and advice regarding their tests and requirements to continue their studies.

Japan

Continued my role as an ESL teacher. Taught at private Academies, private High Schools and private lessons. My students ranged from around 4 years old to adults, including businessmen and university students.

Gwangju, South Korea

Taught English to a wide range of students from age 4 to adult, predominantly at private academies over approximately 2 years. This was sandwiched by a six-month collaboration with a software developer, funded by the South Korean government - in testing and developing ground-breaking software which enabled online teaching to a number of students simultaneously.

Bachelor Of Arts - Ba, Tourism & Recreation Management

Higher National Diploma, Tourism Management

Diploma, Travel And Tourism