• Ensures daily/weekly/monthly meetings to improve communication between departments.• Utilizes both formal and informal communication channels to address key operational and care issues.• Increased EBIDA percentage from 14% to 19%. Reduced the number of Survey citations by 300%.• Eliminated Nursing Staffing Agency use. Consistently achieved annual budgeted EBIDA goals.• Oversaw major facility renovation. Doubled facility skilled mix and achieved a total census of 92%.• Elevated the facility’s star rating from 1 star to 3 star rating by reducing citations from 34 to 11.• Drove revenue by increasing census, skilled payer mix, and reimbursement rates for Medicare Managed and Medicaid. Cut expenses by eliminating staffing agency, reducing overtime, and adhering to budgets.• Retained Nursing and Administrative team at 94% for the last 2 years. • Led facility during pandemic and received 0 infection control citations.• Oversaw $100,000 facility renovation and doubled skilled mix YoY since renovation.

• Worked with multiple facilities to drive admissions and business development activities.• Increased Medicare mix and increased total census by 30. Oversaw three main departments.• Worked on Facility Reportable Incidents, State Survey, and Plan of Correction.

• Worked with multiple facilities to drive admissions and business development activities.• Increased Medicare mix and increased total census by 30. Oversaw three main departments.• Worked on Facility Reportable Incidents, State Survey, and Plan of Correction.

• Educated physicians, respiratory therapists, and nurse case managers on Trilogy respiratory device.• Marketed COPD 360 program to Memorial Regional, VCU, and Henrico doctors.• Developed sales program and marketing collateral.

• Increased monthly admissions by 20% at Colonial Heights Healthcare and Rehabilitation.• Became preferred SNF provider for primary hospital and local orthopedic group.• Developed and implemented facility customer service program.• Mentored and trained subordinate to be promoted to Director position at sister facility.

• Achieved average of 80 admissions monthly at Henrico and Hanover Healthcare and Rehabilitation Centers.• Successfully launched specialty cardiac and orthopedic rehabilitation programs. • Received extensive training in business development and sales closing.

• Achieved commission-based sales of new construction and home resales.• Negotiated real estate terms and managed buyer and seller expectations.• Developed personal business plan and self-promoted services.

• Sold private duty, skilled home health, and medical staffing services to territory in Richmond, Tri-Cities, Charlottesville, Williamsburg, and Virginia Beach.• Successfully opened Richmond west-end office and recruited nursing staff.• Trained, managed, and placed nurses in hospitals, homes, and nursing facilities.