Jonathan Tetrault Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Greater Boston Area

Responsible for managing the Community Impact Department; comprised of Agency Relations, Nutrition Programs, Programs and Community Capacity. Defines strategy, direction, tactics, and implementation of The Greater Boston Food Bank’s (GBFB) distribution network, client food access and nutrition. Ensures the implementation of work plan goals in Community Impact including establishing excellent customer service standards for agencies and programs; equitable distribution of high quality, healthy food to those in need and strong community relations. Working with managers within Community Impact, set expectations for hiring, training, coaching, and supporting high performance teams including depth of skill and cross-training. Working collaboratively with Food Acquisition and Warehouse and Logistics to insure growth, access, and evaluation of nutritious food requirements in GBFB’s service area to “End Hunger Here”. As a department leader, influence the direction, culture and actions of the organization both internally and externally.

Greater Boston Area

Boston

Leading the strategic and tactical direction for Distribution Services, a 14 person highly skilled team with diverse responsibilities including: nutrition, federal programs (SNAP, CSFP), compliance, customer service, direct to community distributions, data and analysis. Collaborating across functional areas to establish excellent customer service and develop strong community relations as we strive to meet our goal of One Meal A Day for all those in need in Eastern Massachusetts.

Eastern Massachusetts

Responsible for systematically closing the meal gap in each of the 190 cities and towns within Eastern MA by strategically increasing the capacity of GBFB’s network of member agencies, placement of GBFB direct distribution programming, and strengthening external relationships. Acts as the lead for GBFB's growing agency grant program including communication with applicants and grantees, in-person visits as necessary, and consultation regarding best practices and equipment appropriateness for agency use.

Boston

Ensured member agencies and GBFB direct service programs were in compliance with Feeding America and TEFAP guidelines for food safety, storage, client eligibility and GBFB membership criteria. Acted as an expert resource for agencies and programs needing best practices to improve capacity and effectiveness.

Boston, Ma

Ensured 550+ member agencies were in compliance with Feeding America and TEFAP guidelines for food safety, storage, client eligibility and Greater Boston Food Bank membership criteria. Acted as an expert resource for agencies and programs needing best practices to improve capacity and effectiveness. Responsibilities:•Conducted semi annual on site inspections for current members/programs.•Provided one-on–one assistance to agencies/programs in maintaining compliance with established criteria. Specific areas of assistance include proper food handling, food storage, programming, volunteer recruitment, resource building, and meal planning.•Maintained an average of three site visits per day.•Managed all membership inquiries and applications.•Created Program Service Plans for agencies in violation of criteria and worked collaboratively to ensure positive outcome.•Determined agency eligibility for Federal Commodities in keeping with TEFAP guidelines.•Assisted MA Department of Education staff with monitoring of USDA/TEFAP agencies/programs.•Maintained 550+ agency and program files to ensure all sections were complete and up to date. •Actively participated in regular Hunger Network meetings across Eastern MA.•Represented GBFB in state and local collaborative efforts to increase access to food, nutrition education, and other resources.

Coordinator• Facilitated the operation of a new model of social service delivery within an established shelter system.• Interfaced with community agencies to strengthen working relationship and broaden resource base for shelter guests.• Participated in planning process for long term agency goals and evaluated performance measures for current systems.• Supervised staff of seven employees and four interns; coordinated and managed multi disciplinary team meetings, held regular one on one employee supervision, executed quality control on data entry, interviewed and reviewed references during hiring process, submitted by-weekly timesheets, approved vacation requests, conducted employee grading per agency requirements and supported Triage team and mitigated crises within the shelter as needed.• Prepared reports and raw data for internal and external recipients.• Oversaw the use and maintenance of an internal data tracking and collection system.• Met with former shelter guests, assess fitness for the shelter environment and lift permanent suspensions as appropriate.

•Provided immediate case management services to homeless individuals entering shelter.•Conducted comprehensive initial assessments and connected clients to a wide range of social services.•Kept detailed case notes and followed up with clients and other service providers to stabilize clients and move them out of shelter.

Direct Service provided to Clients: check-in, search, needs assessment, benefits enrollment, service coordination etc.Research Conducted: Literature Review of existing Homelessness service delivery models. Consolidation of information and recommendation of changes to be made to existing system.

• Assisted in student writing development through peer review sessions designed to keep the writer autonomous and facilitate personal growth.• Taught students about logic, good arguments, structure, flow and proper citation format.

• Acquire customers with small construction and project oriented needs, such as hardwood flooring, walkways, painting, trim-work and building small structures.• Ensure customer satisfaction.

•Provided customer service, both face to face and over the phone.•Tracked and monitored office performance in relation to monthly goals.•Carried out sales and collection calls to maintain current accounts, develop new business and keep billing up to date.•Resolved customer complaints so as to change dissatisfied customers into loyal customers.

• Provided 24/7 security and completed lawn care, maintenance and necessary repairs for estate property. • Provided cooking, cleaning, laundry and personal care services to elderly, mentally handicapped individual.

Certificate In Advanced Management, Business Administration, Management And Operations

Bachelor Of Science, Management, Philosphy, International Studies

Activities and Societies: Bentley Writing Center, Class Book Committee, Commuter Association, Bentley Ultimate-Frisbee Society, Falcon.

High School Diploma