Jonathan Thain Cissp Email & Phone Number

Confidently lead business delivery activities through security processes and governance with the objective of maintaining security-by-design. A credible advocate of security best practice, working to continually improve the quality and value of security over time. Proficient in designing process and tooling and have excellent knowledge of PPM toolsets. Lead the discussion on toolset development for the team. Responsible for providing consistent advice and guidance to internal BT customers, defining appropriate security requirements and helping to install appropriate controls into design solutions. Maintain a natural curiosity and demonstrate an ability to keep an open-mind in uncertain situations. Be intuitive and proactive whilst being mindful of business priorities and actively be finding ways to enable the business.Technically competent, able to draw upon wide-ranging and extensive experience and willing to share knowledge proactively. Assist the Consultancy Manager to lead the consultants, striving to improve the capabilities of consultants and the service the team provides. Manage own development and continually strive to improve knowledge and skills. Bedrock of knowledge for the team; taking on active mentoring and coaching duties as appropriate. Excellent understanding of risk in a wide context of business and industry and able to communicate risk in simple and easy to understand language. Use risk methodology appropriately, ensuring that when communicating probability and impact, it is accurate and realistic in the given circumstances. A natural ability to maintain quality while recording work for the purposes of communicating with customers, peers and other stakeholders. Be directly involved with assisting the Consultancy Manager to continually improve the service, processes, governance and reputation of the team through collaboration with other stakeholders.

Manchester, United Kingdom

Provide leadership on detailed security compliance and strategy for new and existing products and third party relationships (where they relate to products)Act as lead on detailed security requirements capture, and security aspects of adjudication for new and existing products and third party relationships (where they relate to products)Provide expertise on security matters, when dealing with 3rd parties, suppliers and other parts of the business.Act as lead on appropriate liaison with 3rd parties, suppliers and other parts of BT throughout ITTs, design and compliance processesProvide positive input towards the setting of SACS policy and standards, and to liaise on a regular basis with others responsible for policy and standardsTake responsibility for identifying security risk within the company, during day-to-day work, and to ensure that it is managed appropriatelyEnsure that security is designed in and not treated as an add-on and that all systems, services and products are compliant to BT’s security policies

Stockport, United Kingdom

To deliver an excellent repair experience for BT’s customers on the products owned by the team by:Take ownership of reported issues, fix customer faults to the appropriate standard by involving and engaging with others where necessary to avoid unnecessary cost for BT TSO.To provide technical support in line with required quality and performance targets.Driving continuous improvement to deliver a more cost effective and efficient service and responding positively to changes affecting individual/team, openly questioning rationale if unclearManaging the customer experience, keeping the customer informed where appropriate, and working with other parts of BT on the repair journey to deliver customer satisfaction