• Lead full-cycle software implementations, including requirements gathering, system configuration, testing, and go-live support.• Develop and execute project plans, ensuring timely delivery and alignment with client objectives and budget constraints.• Collaborate with cross-functional teams to integrate software solutions seamlessly into existing systems and workflows.• Provide expert consultation on best practices, system optimization, and change management strategies.• Conduct comprehensive training sessions for end-users, empowering them to utilize the software effectively.• Manage stakeholder relationships, maintaining clear communication and fostering client satisfaction.• Analyze business processes and identify opportunities for automation and efficiency improvements.• Develop custom solutions and workflows to meet unique client needs and enhance system functionality.• Monitor post-implementation performance, troubleshooting issues and ensuring optimal system performance.• Mentor team members, providing guidance, support, and knowledge transfer to enhance their skills and career development.• Maintain up-to-date knowledge of industry trends and emerging technologies to offer innovative solutions and maintain a competitive edge.

• Lead UKG Ready Full Cycle Implementations• Lead UKG WFD Full Cycle Implementations• Conduct workforce management requirement gathering, gap analysis, design, and testing discussions.• Develop best practice solutions during implementation.• Deliver timely implementations, modifications and upgrades to UKG modules.• Daily management of multiple projects while providing diligent prioritization.• Acclimating to all levels of end users while providing clear and concise details.

• Providing outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise, with thorough and timely responses.• Troubleshooting and resolving advanced technical issues ranging, but not limited to pay/work rules, integration logic, XML payroll exports, database connectivity, configuration, imports/exports, and client customs• Adhere to Support Center Practices (SCP) guidelines.• Creating various SQL scripts (i.e.; selects, converts, unions, update, etc.) during troubleshooting process to report on, update, and/or delete data.

• Produce best practice solutions regarding business process optimizations.• Lead workforce management requirement gathering, gap analysis, design, and testing discussions.• Deliver timely implementations, modifications and upgrades to Kronos modules.• Routinely managing multiple projects while providing diligent prioritization.• Acclimating to all levels of end users while providing clear and concise details.

• Build, implement and assign network IP for VMware servers. • On a day to day basis I would monitor over 30 servers located in Atlanta, Denver, and Amsterdam for CPU and ram usage along with latency. • Design, reconfigure and build new server focusing on optimal cable management and heat dissipation. • Manage cooling systems and monitoring sever racks temperature. • Travel to colocation center to install or repair servers, install additional ram, upgrade storage to SSD. • Designed and manage customer newsletter with MailChimp. • Monthly, I would design a step by step screenshot tutorial blog for various tweaks or tools to install. • Daily, I managed customer VMWare servers while troubleshooting support tickets and replying to new/existing customer requests. • Assist with Root Cause Analysis of infrastructure failure in a timely fashion, followed by providing customer email updates when systems are back online

• In December 2018 I completed onsite training for Kronos latest product Workforce Dimensions• As of March 2019, I have been trained and certified via Kronos to utilize Paragon Methodology• SME for Workforce Device Manager along with Kronos inTouch and 4500 time-clocks.• Troubleshooting UAT service request tickets.• Creating training materials and providing webinars for particular modules• Assisting with Kronos Cloud and On-Premise implementations• Assisting clients through the life cycle of development, UAT signoff, and migration into production• Kronos Mobile configuration and implementation• Accrual Policy configuration and implementation• Attestation Toolkit configuration and implementation• Pay Rule Core configuration and implementation• Workforce Central Navigator configuration and implementation• Basic/Advanced Scheduler configuration and implementation

Primary service consultant and effectively managing, consulting and project managing for fortune 500 companies such as Sysco, Nestle, Sony Entertainment, Danaher. I have also had the pleasure of consulting for a few other awesome clients as well such as, Under Armour, Fortive, AMC Walking Dead, Academi, Constellis, and Triple Canopy.Consulting, troubleshooting and managing eTIME v6/7/8.0Basic/Advanced Workforce Scheduler v7/v8Accrual Subject Matter ExpertTimclock Subject Matter ExpertTimekeeper Subject Matter ExpertActively working with Payforce to sychronize employee information and troubleshooting person importsNew pay group project consultationeTIME and Labor solutions specialistInterface Designer implementation and logic troubleshootingADP Teletime Configuration and implementationADP Mobile configuration and implementationAccrual Policy configuration and implementationPay Rule configuration and implementationeTIME inTOUCH and 4500 Punchclock device configuration and new device implementationProject Management ADP eTIME version v6.3 upgrade to v8.0 Vantage

In addition to Level I Responsibilities:Troubleshoot and resolved client’s application issues ranging from time sheet calculations, pay rules, interfaces (import/export logic), attendance, shift patterns, and scheduling.Proactively made client calls to ensure customer satisfaction and retentionActively working with Payforce to sychronize employee information and troubleshooting person importsConsulting, troubleshooting and managing eTIME v6/7/8.0Accrual Subject Matter ExpertTimclock Subject Matter ExpertTimekeeper Subject Matter ExpertEffectively managed client relationsEffectively worked with people on multiple levels (e.g., from first line staff to executive level management) Provided constructive feedback to teammates and/or client team members, when appropriateExtracted data from database using SQL scripts to troubleshoot various issuesWorked alongside management to train and educate new associates

Providing outstanding customer service when handling all client inquiriesProviding support and technical assistance to ADP Time and Labor Management clients regarding issues with payroll software or time management software as neededActively working with Payforce to sychronize employee information and troubleshooting person importsPerforming routine research and execute corrective action on client issues and questions concerning product or servicesTroubleshooting and resolving client technical issues ranging from database connectivity, configuration of software and network issues affecting the client environmentParticipating in new business orientation from Implementation ServicesProactively making client calls to ensure customer satisfaction and retentionPrecisely documenting client issues, resolution and interaction in a timely mannerConstantly managing client relations Effectively communicating to both clients and internal staff and work under pressure of time constraints

Sales ManagerManage InventoryEmployee scheduling and managementCellphone sales and activationEbay & Amazon E-CommerceWholesale Distribution

Created/triaged support ticketsTriaged with pediatric and family practice providersSystem and network administratorPreformed Remote desktop troubleshootingNew Practice implementation for internet, security, cloud services Maintained weekly and nightly server maintenance and backupsUtilized SQL and Acronis Enterprise Server backup

Provided Privately Contracted Technical SupportPreformed Remote desktop troubleshootingExecuted support ticketsSupported specialized clientele in pediatric and family practice providersSystem and network administrator Routine server maintenance and backupDaily SQL database queryingAcronis Enterprise Server backup

Created/triaged support ticketsTriaged with pediatric and family practice providersSystem and network administratorPreformed Remote desktop troubleshootingNew Practice implementation for internet, security, cloud services Maintained weekly and nightly server maintenance and backupsUtilized SQL and Acronis Enterprise Server backup

Mobile Phone/Tablet Upgrade/ActivationPreformed Mobile Handset troubleshootingEducated new users with new devicesFollowed corporate standard sales structureInterpreted business metric and applied to sales/business strategy

Performed troubleshooting with media and digital imaging devicesShared information on the latest and greatest technology and devicesEducated new users with new productsInterpreted business metric and applied to sales/business strategy