Jonathan Tokutake Email & Phone Number

Torrance, Ca

-Responsible for tracking KPI data, observe on-site conversion behaviors, make schedule adjustments to keep a balanced payroll budget, and to meet or exceed sales goals on a daily basis-Post new product photos and video reels to the Store Instagram account of approx. 7K followers daily-Compose a weekly summary of business performance, individual performance, social media analytics (reach, interactions with posts), and payroll on a weekly basis using Word and Excel programs-Employ merchandising strategies on the sales floor based on current trends, seasonal themes, and best sellers-Provide tasking duties to a team of 16 - 20 to help meet sales goals, enforce best LP practices, and to provide positive customer service to both new and returning clientele

Lawndale, California

-Responsible for opening/closing duties along with establishing daily communications with DM about sales performance, inventory, pricing, hiring, and merchandising -Conducted face-to-face interviews with potential candidates-Stayed up-to-date with current trends in order to make appropriate suggestions

Anaheim, Ca

-Dedicated to uphold four key values: safety, courtesy, show, and efficiency-Duties included ride operations in character, customer service, and guest interactions -Promoted positive experiences with fellow Cast Members to develop a strong work environment to ensure that the assigned team can function properly

Torrance, California

-Responsible for opening/closing duties along with establishing daily communications with DM about sales performance, inventory, pricing, hiring, and merchandising -Conducted face-to-face interviews with potential candidates-Stayed up-to-date with current trends in order to make appropriate suggestions

El Segundo, Ca

-Used the JIRA database system to create bug reports regarding program glitches, broken applications, and non-functioning visual effects software issues.-Worked alongside a localization team to ensure titles performed for other languages (German, Spanish, French, and Japanese)

Torrance, Ca

-Test video game software based on a checklist to find and report bugs and errors, paying great attention to detail to meticulously comb through early stages of the build.-Ensure game and console are properly functioning on different connections, screen resolution, and language settings.-Tenaciously repeated testing process to make sure bugs are addressed in subsequent build revisions.

Universal City, Ca

Lead Production Assistant: Facilitated departmental communications and daily operations including scheduling, on-set coaching and feedback opportunities, incident reports, escalating customer and employee concerns, and opening/closing procedures Character Escort: Responsible for the safety and physical well-being of performers by assisting with costuming, transportation, lines, photo opportunities, autograph books ∙ Guest Relations: Promoted positive guest experiences through one-on-one interactions for photograph and autograph opportunitiesCharacter Actor: played Nosferatu in House of Horrors, and David (from An American Werewolf in London) during Halloween Horror Nights 2014. Learned to empathize with the character actors which allowed to better support them while on set

Torrance, California

Helped maintain a neat and orderly sales environment, including product displays and work areas by down stocking, facing and fronting all merchandise in their assigned areas according to merchandising standards Used a consultative sales approach to assist new and potential customers by identifying customer needs and providing knowledgeable assistance to help customers select the correct product and services in person and over the phone

Victoria, Texas Area

Worked within a broadcasting company whose business is primarily devoted to acquiring, developing and operating radio stations, television stations and state radio networks.Provide exceptional support to Director and team to facilitate TV production. Able to produce footage within a 1 hour period to be prepared for multiple broadcast shows. Communicated with directors and anchors in order to produce news footage that contained specific details (sound bites, looped video, etc.) that would be played on-air.Received training utilizing both old and new editing methods such as VTR operations (for both broadcast preparation and on-air functionality) and uploading broadcast footage digitally.

Victoria, Texas Area

Oversaw all areas of staffing, marketing, sales, and merchandising for high profile retail outlet, while in attendance at college.Played a pivotal role in building a 6-member team, which included an Assistant and Senior Game Advisor; delivered key coaching and trained them on corporate policies and procedures.Maximized revenues and strengthened profitability through enhanced marketing and customer services initiatives, including updated displays and an emphasis on organization and sanitation.Ensured P&L and financial related reports were completed on a timely basis.Personally driven to provide the best customer experience not only in local video game retail, but in national retail entirely.