Jonathan Tommerup Email & Phone Number

Helena, Mt, Us

Helena, Mt

Helena, Mt

During my tenure on the service desk team, I developed a diverse skill set that spanned multiple IT domains. My responsibilities included:Troubleshooting hardware and software issuesConfiguring and optimizing network infrastructureManaging Windows server environmentsDesigning and implementing conference room solutionsOverseeing phone system configurationsHandling product procurementMaintaining strong vendor relationshipsAfter being promoted to manager, I led a team responsible for all macOS and Windows endpoints. In this role, I spearheaded several key initiatives:Successfully implemented AWS Workspaces, enhancing our remote work capabilitiesOversaw the implementation and subsequent migration from Kaseya and Workspace ONE, adapting to our evolving needsDeployed Jamf Pro for efficient macOS device managementImplemented Microsoft Endpoint Manager to streamline Windows device administrationThese experiences have honed my ability to navigate complex IT landscapes, lead transformative projects, and drive operational excellence. I've learned to be adaptable, forward-thinking, and always ready to embrace new technologies to improve our IT infrastructure.

Repaired hardware and software issues on Mac and Windows devices. Primary Mac technician in Helena. Interacted with customers on-site, in-person, and through the phone. Created invoices and billed customers. Managed devices for our contracted customers with Kaseya and Addigy.

I interacted with customers, in person and over the phone, to learn the symptoms of the problem they were experiencing. I diagnosed and repaired the problems for both PC and Mac computers.

My main responsibility was to create ads for our products to be posted on eBay and our website. I had many other responsibilities including: checking ads, repricing, working on Apple products, development of our Amazon market, taking product photos, photo editing, button creation, and all around problem solving.

I sold and repaired Macintosh computers. My main responsibility was to be the first contact with customers through phone and in person. I also helped diagnose and repair computers, teach classes, solve customers issues and general office duties.