Jonathan Toney Email & Phone Number

Huntington, West Virginia Area

Under general direction, responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects at assigned Corps of Engineers District and District Field Sites 50+ in all. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.Develops and maintains work and vacation schedules to ensure coverage is available per contractual requirements. Reports all outages and corrective actions per locally defined procedures (such as designated Processing Center (CPC or WPC), Area Regional Manager, Enterprise Services, etc.) Develops Site Operating Procedures and provides guidance for Work Center Operating Procedures as necessary. Develops and provides required reports. Provides direct communication and coordination with associated counterparts (such as Regional Manager, other District Supervisors, etc.) to facilitate mission support. Works closely with and collaborates with the local IT Chief and Operations Officer on all ACE-IT user needs. SkillsExcellent customer service skill. Knowledge of Windows Server platforms, Active Directory, Clustering, Network Technologies and protocols, Experience with Cisco routers and switches and telephony. VMWare, SAN and NAS, Virtualization.

Huntington, West Virginia Area

I'm in charge of Incident Management, where I monitor and run reports on tickets generated in our Remedy system for my team of technicians. I'm also Tier 2 Desktop Support, where I provide customer support for software and hardware troubleshooting and configuration.Job Duties Include:• Team Lead & Level 3 Support – provide training to new team members, lead weekly team meetings, handle or directly assist with difficult trouble tickets, and facilitate team information sharing regarding current issues being addressed at Level 3• Incident Management – Balance team workload via Remedy ticketing system, route tickets to appropriate teams, generate daily reports, and coordinate with enterprise teams to provide expedited service for high priority incidents • Active Directory experience in creating objects and verifying group memberships of objects & users• Advanced software configuration with ODBC connections and license server configuration for customers• Cable management of both network and PC cables• Coordinating warranty claims for replacement parts with third party vendors on behalf of the customer• Multifunction printer maintenance, troubleshooting, and mapping• Network troubleshooting and replacement of Cisco networking equipment• PC hard drive removal and replacement as well as documentation• Registry troubleshooting for software & operating system issues• Remote troubleshooting using Bomgar software, Remote Desktop and various CMD commands• System Security Compliance – IAVA Patching, System Center Configuration Manager (SCCM) client based troubleshooting• Troubleshooting phone and fax lines with a butt set to confirm which side of DEMARC the outage is happening• Troubleshooting Security Tools – Mcaffee Host Intrusion Prevention (HIPS), Microsoft Enhanced Mitigation Experience Toolkit (EMET), government based Security Technical Implementation Guide (STIGs)

Bachelor'S Degree, Systems Management

Activities and Societies: Golden Key International Honor Society

Associate'S Degree, Information Technology, 3.47

Activities and Societies: Phi Theta Kappa National Honor Society