Responsible for managing the relationship of the company's development teamsand the Clients. It will be in charge of maintaining an adequate flow of communication with all parties, aligning the team with client expectations, ensuring team members are being productiveand attentive to the needs or novelties that may arise.

Provide leadership and guidance to ensure the constant achievement of the performance metrics required by the Account. Ensure accurate and timely communication of the client's issues and follow up to ensure representatives are fully informed of all new information related to products, procedures, and changes. Constantly achieve several monitoring objectives per month and KPIs for the Account.

Control and manage required changes and assess impact decisions on the account, coaching and developing action plans, to maximize performance, and providing effective feedback. Support operation of 100 employees and guidance to support staff to ensure excellence and quality of Client program. Ensure accurate and timely communication of the client's problems to the Operations. Responsible to ensure that the guidelines, procedures, and policies of the account are met in order to guarantee the… Show more Control and manage required changes and assess impact decisions on the account, coaching and developing action plans, to maximize performance, and providing effective feedback. Support operation of 100 employees and guidance to support staff to ensure excellence and quality of Client program. Ensure accurate and timely communication of the client's problems to the Operations. Responsible to ensure that the guidelines, procedures, and policies of the account are met in order to guarantee the success of the client and obtain the maximum financial performance. Operations Manager when required. Show less

Provide leadership and guidance to ensure the constant achievement of the performance metrics required by the Account. Ensure accurate and timely communication of the client's issues and follow up to ensure representatives are fully informed of all new information related to products, procedures, and changes. Constantly achieve several monitoring objectives per month and KPIs for the Account.

Provide leadership and guidance to ensure the constant achievement of the performance metrics required by the Account. Ensure accurate and timely communication of the client's issues and follow up to ensure representatives are fully informed of all new information related to products, procedures, and changes. Constantly achieve several monitoring objectives per month and KPIs for the Account.

Provide guidance to a team of 20 representatives to ensure the constant achievement of the performance metrics required by the Account. Ensure accurate and timely communication of the client's issues and follow up for making sure representatives are fully informed of all new information related to products, procedures, and changes. Constantly achieve several monitoring objectives per month and KPIs for the Account.

Key Responsibilities: - Give assistance and solution to the requirements of Travel Agencies. - Resolution of queries related to air tickets. (Itinerary changes, flight cancellations, among others). - Process the sale of Air Tickets and special services (Additional suitcases, special luggage, seats). - Cash Management for different markets in Latin America: Mexico, Honduras, Costa Rica, Salvador, Guatemala, Panama, Colombia, Ecuador, Peru, Chile, Argentina. - Give… Show more Key Responsibilities: - Give assistance and solution to the requirements of Travel Agencies. - Resolution of queries related to air tickets. (Itinerary changes, flight cancellations, among others). - Process the sale of Air Tickets and special services (Additional suitcases, special luggage, seats). - Cash Management for different markets in Latin America: Mexico, Honduras, Costa Rica, Salvador, Guatemala, Panama, Colombia, Ecuador, Peru, Chile, Argentina. - Give assistance to Frequent Customers members of the Iberia Plus program. Show less

Customer service, developing advisory activities, problem solving, air ticket sales and travel assistance insurance. Achievements: - Satisfaction of user’s needs by providing timely and efficient solution.- Achievement of operational metrics, as well as reaching the sales target of Air Tickets, Complimentary Services, and flight insurances.

Customer service, developing advisory activities, troubleshooting and basic technical support to users, as well as support to the Sales Department.