Jonathan Townsend Email & Phone Number

Hedehusene, Dk

• Employed a hands-on, communication-focused management style to lead a production line with 60 associates and achieve all key performance indicators (KPIs) in a collaborative manner. • Managed the procurement and purchasing of raw material to warrant optimal inventory levels, strategically negotiating with vendors for cost-effective, high-quality materials. • Supervised the Kanban system within the warehouse to safeguard the Lean manufacturing activities and achieve just-in-time (JIT) manufacturing goals. • Utilized the relational database management system Oracle to track the operational workflow and customer requests, effectively guaranteeing client satisfaction. • Worked extensively with Six Sigma, including continuously identifying improvements for Kaizen Manufacturing, implementing 5S, and maintaining all 5S changes.

Chicago, Illinois, Us

• Strategized a multistep improvement plan to maximize the usage of space, reduce shipment errors and damages, improve receiving lead time, and strengthen the overall quality of delivery. • Created and standardized all safety measures to bring the warehouse up to code, introducing OSHA compliance measures and training forklift operations to obtain required certifications. • Identified inefficiencies and implemented 5S methodology to greatly improve the operational function and standards of the distribution facility.• Applied strong communication skills to strategically renegotiate contracts with customers that captured cost savings and restored operational profitability.• Established an orientation program for new hires to clarify performance expectations and facilitate a positive onboarding process in addition to conducting continuous training throughout warehouse.

Dallas, Texas, Us

• Strategized and established a comprehensive improvement plan to elevate the performance and operational flow of a logistics company, effectively stabilizing revenue and enhancing service reputation.• Excelled as the Project Manager to build out a shell warehouse, orchestrating logistics to install the infrastructure, implement key safety measures, and establish an SAP software for warehouse tracking.• Prioritized building relationships with local organizations and officials to leverage connections for cross-functional support, successfully fostering trust with community. • Utilized financial acumen to analyze profit and loss (P&L), prepare operational budgets, control inventory, and plan profitable strategies that safeguard fiscal stability. • Executed key human resource (HR) duties, including establishing work schedules, leading the interviewing, hiring, and training of new employees, and evaluating employee performance to ensure the team successfully achieved production goals with confidence and accuracy. • Promoted an injury-free workplace by emphasizing strict compliance with regulatory and safety standards as the appointed Health and Safety leader.

Salt Lake City, Utah, Us

• Implemented a multistep turnaround strategy to transform the operations of an underperforming warehouse, strengthening customer satisfaction, inventory management, and process workflow. • Conducted an internal audit to review trends in customer complaints and devise a warranty solution that restored customer trust and satisfaction, effectively enhancing warehouse’s service credibility. • Proactively led opportunities for improvement as a Lean Manufacturing specialist, including increasing quality of shipments from 71% to 97% and amplifying incoming orders from 20 to 70 per day. • Continuously mentored, coached, and trained a team of 15 multidisciplinary associates to perform at peak efficiency by delivering performance reviews and positive recognition of employee success. • Managed vendor relationships, forecasted production and supply needs, and purchased necessary supplies to warrant operational excellence while achieving key regulatory compliance measures.

Des Plaines, Il, Us

• Transferred to the newly built Champaign warehouse after mastering concepts and operations of University Park warehouse to manage a 45-person team and standardize key protocols, including the key performance indicators (KPIs), unit per hour (UPH) rate, Man Plan, and volume. • Functioned as the Warehouse Management System (WMS) administrator to safeguard operational efficiency while maintaining all regulatory and food safety compliance measures. • Trained all new hires on proper functions of warehouse and emphasized transparent communication between employees to foster cross-functional collaboration and achieve production goals.

Elizabeth, New Jersey, Us

• Led a multidisciplinary team to succeed in a fast-paced production line and repackage products for VMA displays with efficiency and accuracy by coaching employee on continuous improvement. • Utilized creative problem-solving skills to fit 1.6M square feet of product within a 900K square foot facility, strategically changing the coating of products to enable vertical stacking.• Oversaw the quality inspection, compliance, loading, and unloading of all incoming materials to warrant adherence with food safety regulations and prevent potential risk.