As a Business Operations Manager, I was primarily focused on results-driven reporting and analytics with relation to revenue forecasting while managing a team of individuals responsible for the management and tracking of open orders. My role involved interdepartmental collaboration to refine best practices after an acquisition and system migration to ensure alignment with the company's overall strategic goals and objectives. I also provided training and support to the Business Operations Team, ensuring that they had the necessary skills and knowledge to perform their roles effectively.

As a Senior Service Contracts Specialist, I successfully improved customer retention and minimized loss of recurring revenue by increasing the closure rate of third-party renewals through my exceptional communication skills and attention to detail. In my role, I had the responsibility of managing complex client contracts, conducting customer sales calls, and providing guidance on service offerings based on the client's environment. Through proactive communication and collaboration with clients, I identified and addressed their concerns in a timely and efficient manner, which helped to bolster client retention rates. My experience serving as a Cisco Support SME allowed me to provide invaluable guidance and support to my team members, helping to optimize team performance and drive success.

As a Sales Support Specialist and Sales Operations SME, I played a critical role in supporting a team of Account Executives responsible for closing 20% to 40% of total net new business in the organization. I collaborated closely with various groups to maximize our competitive position for strategic manufacturers, ensuring that deal-specific pricing models were robust and profitable. Through ongoing education and training initiatives, I helped the sales community stay up to date on best practices and changes in Cisco promotions, while also identifying opportunities to streamline the quoting process and reduce lead times for quote delivery. In addition, I played an integral role in reviewing proposals and statements of work prior to finalization and presentation to customers, providing expert guidance and support to sales and client services teams on modifying existing pricing models for complex non-standard deals.