Jonathan Tunney Email & Phone Number

Maple Shade Township, Nj, Us

Costa Mesa, California, Us

Coordinated the dispatch of Field Service Engineers and Vendors to provide onsite service.Issued Purchase Orders or Task Orders as required for Vendors.Communicated professionally and effectively by phone and email with Field Service Engineers and Vendors on spare parts needs, dispatching and return of material.Communicated with customers on the status of the arrival of Field Service Engineers and/or materials.Reviewed dispatch board to ensure Field Service Engineer’s and Vendor’s schedules make best use of time/costs.Coordinated data entry in CRM based on Field Service reports that are turned in.Worked cross functionally with procurement, third party partners, regional competency center and field service staff.Assisted in maintaining field service database, including customer data, service reports, and photographs.Built and track required plans and schedules to conduct maintenance activities for multiple project and sites as assigned.Verified Vendor invoices correspond with services provided.Provided feedback to supervisor regarding scheduling for new site.Collaborated with cross-functional teams to streamline processes and enhance operational effectiveness.Adhered to security protocols and training, maintaining alignment with company policies.Performed other duties as assigned to support company mission, values, and goals.

Austin, Texas, Us

Accurately and efficiently assess, analyze, advise, and troubleshoot complicated electrical/mechanical systems in support of microinverter and P.V. installation.Train customer installers and other company personnel, on site or via remote learning.Monitor existing installations on site, through the ECU and/or EMA and identify installation issues.Register and teach registration and set up of systems on the AP Systems EMA.Exercises proactive behavior in ensuring that the proposed customer application fits AP Systems product capabilities.Coordinates with AP Systems Engineering with tracking of field-issues and subsequent product modifications, logging product issues in the central database.

San Francisco, Ca, Us

Managed install projects from scheduling through building permit sign off.Managed construction schedule to fill it for maximum utilization.Effectively communicated to Branch staff and stakeholders through Sunrun’s scheduling tools.Ensured project management tools such as Workflow Management stay accurate and up to date.Coordinated and scheduled other trades, and utility as needed, in conjunction with the solar installation.Provided exceptional customer service through setting proper expectations and reinforcement at every touch point of the installation project.Provided quick response to the customers, seek project documentation as necessary to complete projects. Logged each milestone update and note in workflow management system.Coordinated customer payments with members of the team.Discussed customer feedback, ensured open issues addressed on every project (with Branch Manager) and solicited NPS feedback for both installation (ESO) and New Customer (PTO) surveys.

Zurich, Zh, Ch

-Conducted analysis of plan versus actual project performance under the supervision of the Project Manager or Project Planning & Controls Manager.-Prepared materials for, and assisted in project reviews. -Updated project (cost) adjustments, approved by the Project Manager and Controller, in SAP as well as other Project Controls systems. -Monitored, controlled, and released requests for invoicing, based on instructions from the Project Manager.-Effectively communicated appropriate information to mostly internal project stakeholders.-Controlled documentation accuracy and consistency, based on tasks assigned by Project Manager and procedures agreed with the customer.

San Francisco, Ca, Us

Assisted customers and service technicians in diagnosing technical issues with solar systems and related monitoring Developed and implemented Salesforce cases, including design requirements and metricsMaintained extensive Salesforce dashboard base for over 20 branches and corresponding techniciansAnalyzed performance data of 20+ technicians and make recommendations to Operations Director Analyzed performance data and make recommendations to Client Solutions manager on performance of technical support teamProvided training and support to technical support teamManufacturer liaison, running product performance metrics and negotiating downtime reimbursement

San Francisco, Ca, Us

Assisted customers and service technicians in diagnosing technical issues with solar systems and related monitoring Developed and implement Salesforce cases, including design requirements and metricsMaintained extensive Salesforce dashboard base for over 20 branches and corresponding techniciansAnalyzed performance data of 20+ technicians and make recommendations to Operations Director Analyzed performance data and make recommendations to Client Solutions manager on performance of technical support teamProvided training and support to technical support teamManufacturer liaison, running product performance metrics and negotiating downtime reimbursement

Port Chester, New York, Us

Developed and executed policies which led to increased efficiency and productivity within the department. Utilized online technologies to determine qualification and feasibility of potential customers for solar energy. Responsible for managing and maintaining marketing inventory.Served as I.T. liaison for my branch office. Generated over 125 sales resulting in over $6.2 million in my role as initial point of contact

Bachelor’S Degree, Marketing

Bachelor'S Degree, Marketing

High School Diploma