Jonathan Tuoti Email & Phone Number

Phoenix, Arizona, United States

Partnered with senior leadership in Operations, Customer Service, Sales and Finance to create operational strategy plan and spending budget. Created OKR goals do drive strategy adherence. Established communication and oversight via bi-monthly cross functional executive update meetings and Microsoft Power BI dashboards with Key Performance Indicators (KPI).Cross enterprise relationship partnering to improve company-wide cybersecurity by operationally leading the roll-out of multifactor authentication, identifying work related approved domain email addresses with all others blocked, and implementing vendor anti-phishing programs, training and compliance tracking.Manage Operations teams in the US and in India who produce SEC compliant financial statements at industry leading standards. ● Successfully onboarded new vendors to handle new iXBRL mandate work which necessitated establishing new business processes, establishment of results driven KPI metrics, and daily monitoring of production.● Established strong operational rhythms that ultimately led to 34% reduction in expenses, 43% improvement in job processing time, and 37% improvement in data quality.● Result - improved profit margins, increased quality and customer satisfaction, and higher job satisfaction.● Achieved through value-added time studies (critical path decision making), data driven KPI’s, and team engagement with results-focused training programs.Business Continuation Planning (BCP) Coordinator for all of Donnelley Financial Solutions Operations. Conducted annual Tabletop disaster recovery scenario testing.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science - Bs, Accounting And Business/Management