Jonathan Twigger Email & Phone Number

Bournemouth, United Kingdom

Leicester, United Kingdom

I developed multiple costed proposals for a reconfiguration of the contact managment department (including the control room) at force headquarters. This included phases of qualitative research, analysis, iterative design, and detailed concept development. Organising user research exercises such as focus groups, workshops and protypes. Developing multiple solutions and assessing them in terms of suitability. Applying ergonomics principles in order to support and improve the working model. Introducing a flexible and comfortable working environment to enable future growth and development.

Guildford, United Kingdom

Following my second year at university, I worked at a popular pub/restaurant during the summer break. This work was much more demanding and fast paced than in any previous position I had held. In this environment, efficient communication and versatility were essential attributes. This employment required me to be active and mobile for many consecutive hours while performing tasks with precision.

Loughborough

In this recent position, I cycled between two main roles (sales assistant and screen supervisor). This required me to be versatile and to be prepared to adapt my efforts with each shift. As a large entertainment venue, I was required to be conscious of each individual customer’s experience (out of many hundreds). Cinemas operate under strict legislation and guidelines, meaning that I had to be mindful of my decisions and represent the company appropriately at all times.

Bachelor’S Degree, Bsc Ergonomics (Human Factors Design), 2:1 (Upper Division) With Honours

Activities and Societies: LSU media society

Diploma In Professional Studies

Carried out at Leicestershire Police

Education record

Activities and Societies: Duke of Edinburgh awards, combined cadet force, rugby, shooting, ceremonial marching