Jonathan U. Email & Phone Number

New York City Metropolitan Area

* Supervise hiring, ensuring effective training, ongoing monitoring and Quality Assurance, evaluations and any disciplinary actions* Handle incoming telephone calls for members and providers, ensuring appropriate coverage at all times.* Assist members in accessing all necessary covered and non-covered services.* Schedule, plan and coordinate health.

• Assist with the creation, renewal and implementation of clinical call health scripts for the medical practices within the Front Door to Care Program (FDTC).
• Provide relevant training and support to practice managers to ensure appropriate collection of provider-driven scheduling preferences that enable the Front Door to Care Program.
• Partake and collaborate in Work & Optimization sessions for (Primary Care, Cardiology, Endocrinology, Gastroenterology, Ophthalmology, Heart Failure, OB-GYN, Maternal Fetal Medicine) to enhance the process of the FDTC.
• Gather and maintain essential reports, changes and data from the Customer Relationship Management and associated medical contributors.
• Assist with administration duties with the assistance of various databases such as Salesforce, Epic Hyperspace and Syllable

• Manage and provide clinical support and guidance to outreach coordinators. Respond to questions raised during member outreach calls and intervenes as needed
• Conduct monthly call audits, productivity reports, coordinator one on one meetings
• Train staff on completing outreach campaigns in accordance with Healthfirst guidelines
• Identify potential staffing gaps, needs and concerns in compliance with Situational Leadership training
• Assist with the creation, development, training and launch of the Salesforce interface for the Clinical Quality department
• Provide guidance to staff on the use of all applicable systems, monitor systems used by outreach staff and alert upper management/IT Vendor staff when issues arise

• Outreach 80-100 members via phone per day to ensure they have completed required or recommended healthcare services.
• Conduct Health Assessment Surveys and informative health campaigns in English and Spanish to increase Member Engagement rates
• Advise members on diagnostic screenings, such as colon, dental, cervical, asthma, spirometry, and ADHD.
• Assist with the development and training of new employees, keyperson of contact for Workday (HR system) in the Clinical Quality department.
• Conduct member outreach with the assistance of programs such as OnContact, Interaction and Salesforce.
• Prepare agendas for monthly meetings and develop presentation based on Healthfirst culture drivers for colleagues and management.

• Support Managers with the duties of store operations.
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Mentor and guide fellow employees during conflicts, disagreements, and all work-hindering situations.
• Supervise all of the staff members on location.

• Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
• Assist with all administration duties. Which include data entry for various databases; FEGS WeCare, Daily Timekeeping System (DTS), and the New York City Human Resource Administration's NYC Way.
• Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers.
• Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.

• Assist with all administration duties. Which include data entry for various databases; Daily Timekeeping System (DTS), Workquest, and the New York City Human Resource Administration's NYC Way.
• Provide employment development by contacting employers, seeking open job opportunities and preparing on site employment recruitment events with employers.
• Designated point person for the User Acceptance Testing (UAT) and introduction of the “Back to Work” Monster portal powered by Monster Worldwide, Inc. for my work site.
• Provide basic employment preparation courses for over 200 participants in English and Spanish
• Critique and analyze resumes, provide helpful insight, conduct employment searches and prepare referrals for participants in order to increase their opportunities for employment placement.
• Work with participants with diverse backgrounds (special needs and disabilities).

Greater New York City Area

• Internal operations within the office, scheduling, mail tracking, data entry, assisting the residents of the district.
• Working with constituents in order to resolve their concerns and issues.
• Assisted in the construction/development, and participated in events which the 68th district offered its residents for example our small business economic development forum and our senior summit

Greater New York City Area

• Assistant Coordinator for the Public Relations department during preparation of The ING New York City Marathon.
• Providing organized, well-efficient and reliable services for the Public Relations department.
• Assist and Consultant to the Director of Hospitality of the New York Road Runners Club.
• Assisted event directors in organizing course for runners.
• Was Accountable for punctual registration of event contestants and proper handling of their personal belongings in the duration of marathon.
• Responsible for organization and proper distribution of merchandise from sponsors to contestants.

Greater New York City Area

• Responsible for prompt distribution of school activities and sporting events.
• Organized sporting events and competitions.
• Supported fellow colleagues in office duties including but not limited to faxing, copying, filling, data entry and power point analysis.
• Served as a liaison and interpreter for Spanish speaking students