Jonathan U. Email & Phone Number

New York City Metropolitan Area

* Supervise hiring, ensuring effective training, ongoing monitoring and Quality Assurance, evaluations and any disciplinary actions* Handle incoming telephone calls for members and providers, ensuring appropriate coverage at all times.* Assist members in accessing all necessary covered and non-covered services.* Schedule, plan and coordinate health fairs and events to promote preventative care measures.* Manage multiple projects for member outreach and stakeholder interests to improve MLTC Quality initiatives and Medicare risk scores.

• Assist with the creation, renewal and implementation of clinical call health scripts for the medical practices within the Front Door to Care Program (FDTC).• Provide relevant training and support to practice managers to ensure appropriate collection of provider-driven scheduling preferences that enable the Front Door to Care Program. • Partake and collaborate in Work & Optimization sessions for (Primary Care, Cardiology, Endocrinology, Gastroenterology, Ophthalmology, Heart Failure, OB-GYN, Maternal Fetal Medicine) to enhance the process of the FDTC deployment for the medical practices.• Gather and maintain essential reports, changes and data from the Customer Relationship Management and associated medical contributors.• Assist with administration duties with the assistance of various databases such as Salesforce, Epic Hyperspace and Syllable

• Manage and provide clinical support and guidance to outreach coordinators. Respond to questions raised during member outreach calls and intervenes as needed• Conduct monthly call audits, productivity reports, coordinator one on one meetings• Train staff on completing outreach campaigns in accordance with Healthfirst guidelines• Identify potential staffing gaps, needs and concerns in compliance with Situational Leadership training• Assist with the creation, development, training and launch of the Salesforce interface for the Clinical Quality department• Provide guidance to staff on the use of all applicable systems, monitor systems used by outreach staff and alert upper management/IT Vendor staff when issues arise

• Outreach 80-100 members via phone per day to ensure they have completed required or recommended healthcare services.• Conduct Health Assessment Surveys and informative health campaigns in English and Spanish to increase Member Engagement rates• Advise members on diagnostic screenings, such as colon, dental, cervical, asthma, spirometry, and ADHD.• Assist with the development and training of new employees, keyperson of contact for Workday (HR system) in the Clinical Quality department.• Conduct member outreach with the assistance of programs such as OnContact, Interaction and Salesforce.• Prepare agendas for monthly meetings and develop presentation based on Healthfirst culture drivers for colleagues and management.

• Support Managers with the duties of store operations. • Conduct orientation sessions and arrange on-the-job training for new hires.• Mentor and guide fellow employees during conflicts, disagreements, and all work-hindering situations. • Supervise all of the staff members on location.

• Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.• Assist with all administration duties. Which include data entry for various databases; FEGS WeCare, Daily Timekeeping System (DTS), and the New York City Human Resource Administration's NYC Way.• Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers.• Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.

• Assist with all administration duties. Which include data entry for various databases; Daily Timekeeping System (DTS), Workquest, and the New York City Human Resource Administration's NYC Way.• Provide employment development by contacting employers, seeking open job opportunities and preparing on site employment recruitment events with employers.• Designated point person for the User Acceptance Testing (UAT) and introduction of the “Back to Work” Monster portal powered by Monster Worldwide, Inc. for my work site.• Provide basic employment preparation courses for over 200 participants in English and Spanish• Critique and analyze resumes, provide helpful insight, conduct employment searches and prepare referrals for participants in order to increase their opportunities for employment placement.• Work with participants with diverse backgrounds (special needs and disabilities).

Greater New York City Area

• Internal operations within the office, scheduling, mail tracking, data entry, assisting the residents of the district.• Working with constituents in order to resolve their concerns and issues.• Assisted in the construction/development, and participated in events which the 68th district offered its residents for example our small business economic development forum and our senior summit

Greater New York City Area

• Assistant Coordinator for the Public Relations department during preparation of The ING New York City Marathon.• Providing organized, well-efficient and reliable services for the Public Relations department.• Assist and Consultant to the Director of Hospitality of the New York Road Runners Club.• Assisted event directors in organizing course for runners.• Was Accountable for punctual registration of event contestants and proper handling of their personal belongings in the duration of marathon.• Responsible for organization and proper distribution of merchandise from sponsors to contestants.• Observed the planning and implementation of engineering projects based on the assistance of logistics.

Greater New York City Area

• Responsible for prompt distribution of school activities and sporting events.• Organized sporting events and competitions.• Supported fellow colleagues in office duties including but not limited to faxing, copying, filling, data entry and power point analysis.• Served as a liaison and interpreter for Spanish speaking students