Jonathan Waknin Email & Phone Number

Frisco, Tx, Us

Kansas City, Mo, Us

Tampa, Florida, Us

San Mateo, California, Us

● Oversaw all product line support and services for the Americas● Drove all personnel budgeting, hiring, and onboarding of technical and non-tech staff● Grew team from 50 to 80+ remote service and support engineers, to include managers, tech leads, and support personnel, encompassing 50% of company revenue● Managed KPIs, deliverables and metrics reports to stakeholders, such as VP of Global Support and Services and Chief Customer Officer● Maintained 10% YOY growth for different services offerings● Profit margins for service deliveries at 80%● Maintain customer relationship for expansion of services● Promote services attachment by introducing updated collateral

San Mateo, California, Us

● Led three specialized teams: Cloud Security Operations, Cloud Managed Services and DDoS On-Boarding teams● Providing incident response to premium services, the group engages with all of Imperva’s portfolio of cloud products (Cloud WAF, Bot protection, DDoS, etc)● Led escalations with customers and internal teams● Created new processes and tools enabling teams to provide best in practice service● Build relationships with other groups in the company, such as Product Development, Threat Research, Product Management, Customer Success and Sales, communicating insights and lessons from the field● Prioritized tasks and workload to assure performance is kept to a high standard by monitoring the team's performance using custom KPI's● Trained and provided career development for team of 12

San Mateo, California, Us

● Led the web application and database security teams for global cloud-based data center environments● Improved sales processes and regulatory compliance, transitioned from professional services engagements, consultation on deployment designs, ongoing administration, support, threat analysis and threat mitigation.● Streamlined business and technical processes and operations, improve documentation and information resources

San Mateo, California, Us

● Provided web application and database security for global cloud-based data center environments● Supported sales processes and regulatory compliance, transition from professional services engagements, consultation on deployment designs, ongoing administration, support, threat analysis and threat mitigation

San Mateo, California, Us

● Managed security in a cloud-based data center environment, focusing on web application, database, and unstructured file security● Provided administration, support, threat analysis and incident remediation● Defended against malicious activity "in the wild", zero day threats, and evolving APTs● Streamlined business and technical processes and operations, improving documentation and information resources● Consulted and provided remote assistance for large scale enterprise deployment of data center security

Burlington, Massachusetts, Us

● Conducted in-depth analysis and monitoring of suspected malicious websites and cyber attacks against customers of large financial institutions● Extracted forensic items from phishing kits to uncover phishing attack drop points, such as webmail accounts and hosted PHP files● Contacted and developed business relationships with global web-hosting and internet service providers (ISPs)

Started my B.A in Behavioral Science and was in need of a convenient job.

Provide regular managerial duties including opening the restaurant (New Branch), customer service, train new employees, place product orders and closing the restaurant. Assist in the modeling of the Restaurant and warehouse. Develop new streams of revenue via new menus and creating a preferred Customer program. Furthermore,I consulted on strategic plans for the chain restaurants, including business plans & sales strategy, H.R recruiter for the different branches.

Bethesda, Maryland, Us

Kept the daily operations flowing smoothly. Oversee other team members and assigned daily tasks. Served as a mentor to the other team members by providing training, answering questions, dealing with guests and representing the organization's standards of employee conduct.

● Implemented GIS intelligence systems at a division-level (16 sub-units)● Improved unit organizational order and efficiency through process improvement

Grow With Google Developer Challenge Scholar At Udacity, Front-End Web Developer

Front-End Web Developer Nanodegree

Ciso (Chief Information Security) & Cws (Cyber Warfare Specialist), Cyber/Computer Forensics And Cyber Warfare

B.A, Behavioral Science