Jonathan Waknin

Jonathan Waknin Email and Phone Number

Deliver Director @ Deepwatch
Frisco, TX, US
Jonathan Waknin's Location
Frisco, Texas, United States, United States
Jonathan Waknin's Contact Details

Jonathan Waknin work email

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About Jonathan Waknin

I am a cybersecurity services and support leader who delivers solutions to complex problems. My strengths include customer obsession and responsible ownership. I have consistently achieved high profit margins for services teams by simplifying and automating processes while delivering excellent customer service. CAREER HIGHLIGHTS INCLUDE:▪ Improved and maintained high CSAT for all Support & Services team averaging at 95%▪ Built and executed on custom enterprise services with 80% profit margins to scaleCORE COMPETENCIESCybersecurity | DDoS | Risk Governance | Database Security | Application Security | Project Management | Cloud Security Operations | Team Building | Fraud Detection | Network Administration | Software Project Management | Security Operations Center (SOC) | Customer Service | Needs Assessment | Threat Hunting | Disaster Recovery | Document Management | Integration | Change Management | Service Delivery | Strategic Planning | Shared Services | Program Management | Program Development | Management Information Systems (MIS) | Deployment and Migrations | Front-End Web Development | Digital Transformation | Process Improvement | Customer Excellence | Tool DevelopmentLets connect!

Jonathan Waknin's Current Company Details
Deepwatch

Deepwatch

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Deliver Director
Frisco, TX, US
Website:
deepwatch.com
Employees:
305
Jonathan Waknin Work Experience Details
  • Deepwatch
    Deliver Director
    Deepwatch
    Frisco, Tx, Us
    View
  • Cyderes
    Director, Threat Management
    Cyderes Jul 2023 - Present
    Kansas City, Mo, Us
    View
  • Deepwatch
    Delivery Director
    Deepwatch Mar 2023 - Jul 2023
    Tampa, Florida, Us
    View
  • Imperva
    Director, Support & Services Americas
    Imperva Jul 2020 - Mar 2023
    San Mateo, California, Us
    ● Oversaw all product line support and services for the Americas● Drove all personnel budgeting, hiring, and onboarding of technical and non-tech staff● Grew team from 50 to 80+ remote service and support engineers, to include managers, tech leads, and support personnel, encompassing 50% of company revenue● Managed KPIs, deliverables and metrics reports to stakeholders, such as VP of Global Support and Services and Chief Customer Officer● Maintained 10% YOY growth for different services offerings● Profit margins for service deliveries at 80%● Maintain customer relationship for expansion of services● Promote services attachment by introducing updated collateral
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  • Imperva
    Manager, Cloud Security Services, Americas
    Imperva Aug 2019 - Jul 2020
    San Mateo, California, Us
    ● Led three specialized teams: Cloud Security Operations, Cloud Managed Services and DDoS On-Boarding teams● Providing incident response to premium services, the group engages with all of Imperva’s portfolio of cloud products (Cloud WAF, Bot protection, DDoS, etc)● Led escalations with customers and internal teams● Created new processes and tools enabling teams to provide best in practice service● Build relationships with other groups in the company, such as Product Development, Threat Research, Product Management, Customer Success and Sales, communicating insights and lessons from the field● Prioritized tasks and workload to assure performance is kept to a high standard by monitoring the team's performance using custom KPI's● Trained and provided career development for team of 12
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  • Imperva
    Sr. Managed Security Tech Lead, Managed Services
    Imperva Aug 2018 - Aug 2019
    San Mateo, California, Us
    ● Led the web application and database security teams for global cloud-based data center environments● Improved sales processes and regulatory compliance, transitioned from professional services engagements, consultation on deployment designs, ongoing administration, support, threat analysis and threat mitigation.● Streamlined business and technical processes and operations, improve documentation and information resources
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  • Imperva
    Managed Security Tech Lead, Managed Services
    Imperva Sep 2016 - Aug 2018
    San Mateo, California, Us
    ● Provided web application and database security for global cloud-based data center environments● Supported sales processes and regulatory compliance, transition from professional services engagements, consultation on deployment designs, ongoing administration, support, threat analysis and threat mitigation
    View
  • Imperva
    Security Engineer, Cloud Operation Services
    Imperva Jun 2013 - Sep 2016
    San Mateo, California, Us
    ● Managed security in a cloud-based data center environment, focusing on web application, database, and unstructured file security● Provided administration, support, threat analysis and incident remediation● Defended against malicious activity "in the wild", zero day threats, and evolving APTs● Streamlined business and technical processes and operations, improving documentation and information resources● Consulted and provided remote assistance for large scale enterprise deployment of data center security
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  • Rsa The Security Division Of Emc
    Fraud Analyst
    Rsa The Security Division Of Emc Aug 2012 - Jun 2013
    Burlington, Massachusetts, Us
    ● Conducted in-depth analysis and monitoring of suspected malicious websites and cyber attacks against customers of large financial institutions● Extracted forensic items from phishing kits to uncover phishing attack drop points, such as webmail accounts and hosted PHP files● Contacted and developed business relationships with global web-hosting and internet service providers (ISPs)
    View
  • Student Jobs
    "Little Prauge" Tel-Aviv Aug 2009 - Aug 2012
    Started my B.A in Behavioral Science and was in need of a convenient job.
  • Restaurant And Bar Manager
    "Little Prauge" Herzilya May 2008 - Jun 2009
    Provide regular managerial duties including opening the restaurant (New Branch), customer service, train new employees, place product orders and closing the restaurant. Assist in the modeling of the Restaurant and warehouse. Develop new streams of revenue via new menus and creating a preferred Customer program. Furthermore,I consulted on strategic plans for the chain restaurants, including business plans & sales strategy, H.R recruiter for the different branches.
  • Sheraton
    Shift Leader
    Sheraton Mar 2006 - Mar 2008
    Bethesda, Maryland, Us
    Kept the daily operations flowing smoothly. Oversee other team members and assigned daily tasks. Served as a mentor to the other team members by providing training, answering questions, dealing with guests and representing the organization's standards of employee conduct.
    View
  • Idf
    G.I.S Intelligence
    Idf Mar 2005 - Mar 2008
    ● Implemented GIS intelligence systems at a division-level (16 sub-units)● Improved unit organizational order and efficiency through process improvement

Jonathan Waknin Skills

Cyber Security Information Security Forensic Analysis Virtual Systems Ubuntu Scripting Shell Scripting Database Scripting Database Servers Network Security System Administration Security Computer Security Linux White Hat Cloud Security Web Application Firewall Vulnerability Assessment Penetration Testing Web Application Security Virtualization Bash Ids Ips Tcp/ip Regular Expressions Pci Standards Centos Sme Server Cybercrime Firewalls Computer Forensics Intrusion Detection Malware Analysis Application Security Data Security Security Policy Checkpoint Internet Security Pci Dss Cloud Computing Sql Networking Information Security Management Graylog Splunk Elasticsearch Data Analysis Security Information And Event Management Encryption Python Java Front End Development

Jonathan Waknin Education Details

  • Udacity
    Udacity
    Front-End Web Developer
  • Udacity
    Udacity
    Front-End Web Developer Nanodegree
  • Sec Tech Group
    Sec Tech Group
    Cyber/Computer Forensics And Cyber Warfare
  • The Academic College Of Tel-Aviv, Yaffo
    The Academic College Of Tel-Aviv, Yaffo
    Behavioral Science

Frequently Asked Questions about Jonathan Waknin

What company does Jonathan Waknin work for?

Jonathan Waknin works for Deepwatch

What is Jonathan Waknin's role at the current company?

Jonathan Waknin's current role is Deliver Director.

What is Jonathan Waknin's email address?

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What is Jonathan Waknin's direct phone number?

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What schools did Jonathan Waknin attend?

Jonathan Waknin attended Udacity, Udacity, Sec Tech Group, The Academic College Of Tel-Aviv, Yaffo.

What skills is Jonathan Waknin known for?

Jonathan Waknin has skills like Cyber Security, Information Security, Forensic Analysis, Virtual Systems, Ubuntu, Scripting, Shell Scripting, Database Scripting, Database Servers, Network Security, System Administration, Security.

Who are Jonathan Waknin's colleagues?

Jonathan Waknin's colleagues are Charles R. Hunter, Cissp, Chris Byrne, Julian Bothwell, Deepak Kumar, Kelly Miller, Jesse Shreve, Carlos Moreno.

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