Jonathan V. Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

- Perform request but not limited to: Adding new or existing user to company or department email distribution list, create email distribution list, enable email forwarding and delegation, increase mailbox storage for users with limited M365 license if necessary - Recognize, isolate, research and solve technical problems- Provide technical support established by the department, processes queries and requests- Azure, Exchange, MFA, and network drive management experience- Manage backup server- Setup machines for new users and make sure all work-related user account access is working prior to onboarding- Install, configure, test, maintain, monitor, troubleshoot, and encrypt end-user workstations and related hardware and software challenges in order to deliver required desktop service levels

Nisk, Alberta, Canada

- Pre-setup machines for new users and make sure all work-related user account access is working prior to onboarding - Perform request but not limited to: Adding new or existing user to company or department email distribution list, create email distribution list, enable email forwarding and delegation, increase mailbox storage for users with limited M365 license if necessary - Recognize, isolate, research and solve technical problems that is elevated by Service Desk.- Provide technical support established by the department, processes queries and requests - Manage the company’s Edmonton office technical support and equipment inventory- Azure, Exchange, MFA, and network drive management experience- Reset password and unlock user's account in AD via RSAT, troubleshoot network-related issues, and troubleshoot iOS and Android mobile phone issues- Offer remote support for users via email, Teams chat, and over the phone regarding computing problems; focusing on completing the interaction - Install, configure, test, maintain, monitor, troubleshoot, and encrypt end-user workstations and related hardware and software challenges in order to deliver required desktop service levels- Knowledgeable with construction industry applications support for Autobid, Procore, and Autodesk

Working directly with Indigenous Service Canada as Support TechnicianDaily Tasks- Conduct IT on-boarding for new hires and data migration for existing clients, and equipment swap in the event the device encountered an issue- Recognize, isolate, research and solve technical problems that is elevated by Service Desk.- Troubleshoot iOS and Android mobile phone issues.- Reset password and unlock user's AD and email account and troubleshoot network-related issues - Offer remote support for users via email, chat, and over the phone regarding computing problems; focusing on completing the interaction - Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software challenges in order to deliver required desktop service levels.- Provide technical support established by the department, processes queries and requests from Remedy ticketing system- Document instances of desktop equipment or component failure, repair, installation, and removal. Install and troubleshoot peripheral equipment such monitors and printers and scanners- Create problem logs and their resolution for troubleshooting activities

Edmonton, Alberta, Canada

• Primary/Secondary level support for any escalated IT issues for Ticketmaster clients including Edmonton Eskimos, Oilers, and Live Nation clients - Provide support for hardware, operating systems, and software. Track and report on client-based work progress through the Salesforce system and providing case status updates to both management and clients in a timely manner- Image PC and laptop for deployment. Provide relevant concise information and training to end users. Provide on-site support for setting up and staging software and hardware for events.- Knowledge of networking using TCP-IP protocols in an Enterprise environment- Installing workstations and peripherals based on standard internal practices. Research and identifying the root cause of persistent issues and fixing reoccurring issues at their source.- Installing desktop operating systems and programs using internal tools and imaging practices. Provide support on mobile device troubleshooting, issuance and tracking of mobile devices such as ticket scanners- Work with engineering team to install, configure and test Routers, Switches and Access points to set up network infrastructure for several venues in the Greater Edmonton Area and other out of the city venues

Edmonton, Alberta, Canada

University Certificate, Computer Network Administrator

Bachelor'S Degree, Food Science And Technology