Jonathan Valerio Email & Phone Number

Langhorne, Pa, Us

Radnor, Pa, Us

Philadelphia, Pa, Us

Core Responsibilities Azure SME focusing on Conditional access, administrative access for internal employees Work on tickets for out Identity Access Management team roughly 15 tickets a day Perform periodic audits of AD/Azure AD to assure the companies network account life cycle policy are in place Participate in implementation of security related projects for new and improved technology systems Defining, planning, implementing, maintaining, and upgrading security measures, policies, and controls Participate in audit support activities, as it pertains to Information Security, for both internal and external audits. Developed plans to safeguard internal company data against modification, destruction or disclosure. Worked with customers to understand needs and provide excellent service.

Feasterville, Pennsylvania, Us

Core Responsibilities Monitor ticket inquires and follow up with assigned personnel to ensure timely resolution of problems, meeting operational SLA's Manage and maintain centralized support documentation enabling Help Desk staff and support technicians to streamline response and resolve incidents with minimal disruption to expected service levels Establish work schedules for global help desk operations and assign staff to accomplish daily work by providing for variations in workload Provide superior communications to management, business partners and other stakeholders regarding day to day overall functions. Assist with performance and development of team members, including policy administration, compliance, coaching, disciplinary action and recognition Managed high levels of call flow and responded to numerous technical support needs

Ewing, Nj, Us

Managed in house tickets via computer service request tickets on daily basis for internal user Transfers and securing network perimeter on Terminations…etc. Coordinate, manage, and lead technical support along side training for new products & software upgrades. Analyze data pull (Service accounts, Shares, Services etc.) from the platform team and clean up user access Develop and maintain system templates and ensure authority levels within those systems are correct and appropriate against predefined RBAC and UAC templates Managed Active directory forest for Service Accounts and Privileged user profiles and access Managed Exchange Server for all Global Enterprise Mail, Shared Mailboxes, DL’s and access to Termed employee’s mailboxes

Ewing, Nj, Us

Core Responsibilities Manage enterprise wide employee Identity and access rights on premise. Manage Application Security and grant access to over 100 applications/vendor web applications. Serve as Tier 1 support with inquiries being sent via Help Desk personnel. Provide 24/7 support off site related to Citrix/VPN remote connections. Document and issue communications pertaining to new services, improvements or changes Continuous training to adapt with new IT enhancements as they periodically are released Excellent understanding on all Microsoft Platforms from DOS to current Windows 10 OS

Ewing, Nj, Us

Core Responsibilities Administered and maintain standard operations procedure documentation Maintain logbooks and records of job ran throughout shift. Notify upper management of any malfunctions or critical events during shift to log. Completed all service requests within agreed time scales while adhering to quality standards. Perform handover functions to incoming shift team members/management Monitored various applications and monitoring consoles to maintain availability & performance.

Ewing, Nj, Us

Core Responsibilities Counsel customers with delinquent mortgage payments through traditional telephone collection attempts to bring delinquent loans to a current status through various options. Examined applicant’s property evaluations and financial status to determine feasibility of assistance. Handle inbound and outbound calls using internal dialer application Perform in accordance with Fair Debt Collection Practices Act (FDCPA) as well as state and local collection laws. Obtain quality right-party contact in an effort to resolve delinquency while meeting and exceeding investor, client, and company requirements.