Jonathan Van Email & Phone Number

Mount Prospect, Il, Us

Mount Prospect, Il, Us

Exton, Pa, Us

Creates a customer-focused environment.Keeps actively involved with customer presentations and validation.Gathers necessary information for preparations - creation of the pro-forma - the proposed sites.Communicates and works directly with Customer's IT department including senior IT leaders.Works with departmental and executive leadership in identifying key business process objectives and helping build strategies to overcome and address issues.Monitors and manages all facets of the Managed Print Services (MPS) strategy at customer location or other services as contracted.Analyzes all data to ensure that performance standards are maintained and customer requirements (contracted service levels) are consistently met.Recommends solution configurations to Sales and Customer.Supports the Account Manager(Operations Team) in accounts where managed document services is one of the provided service offerings by assisting in the management and reporting of business document input/output devices.Engages internal and external resources to provide proactive maintenance, as well as ongoing maintenance to ensure Service Level Agreements are met.Oversees and Monitors and the just-in-time (JIT) parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items.Responsible for management, coordination, tracking and reporting machine moves, machine removals, and new machine installations as it applies to the customer IMACD processTracks asset lease expiration and/or projected end of service life dates, as required.Manages the collection of periodic meter readings, including review and validation. utilizing the AMR (Automated Meter reading) solutionPerforms other duties as assigned.

Santa Clara, Ca, Us

Configured and customized tables, forms and lists in the platform to fit business requirements Build and configure catalogs for the Service Catalog Created automated workflows from the flow designer to address common issues Created and configured business rules, UI Actions, data policies and UI PoliciesIT Service Management, Knowledge Management, Incident ManagementUse JavaScript in client scriptingBuild reports and generate dashboards based on client reporting needsUsed the agile and scrum to complete the tasksBuilt and configure applications in the person developer instanceCreated email notifications for end users.Worked on a final team project where our team created an application for customers to order food and drinks through the app to pickup at the concession stands at sporting events. For my role in the final project, I have implemented a workflow that the customers will place their order and received email notifications on their order statuses. Also, the kitchen crew would confirm new order, prepare new order and confirm the completion of the new order.

Chicago, Il, Us

Assist in answering support calls and email requestsAnswer technical and non-technical related questions by phone or emailTrack technical support request in the ticketing systemRoute non department related tickets to the appropriate teamsPerform basic network, software and hardware troubleshooting for students, faculty and staffProvide training of the College wide systems and software to the Columbia College community

Chicago, Illinois, Us

Tracked Root-Cause Analysis Problem Tickets using Microsoft Excel SpreadsheetServed as a liaison between the Application, Development and Product teamsSent email remainders to teams working on appropriate problem tickets to get RCA document status updates

Zurich, Ch

Complete incident and work task-related tickets using ServiceNowRecord resolved tickets in a Microsoft Excel Spreadsheet to track workInstall, remove and swap workstations/offices for traders, developers and executives.Build and stage new desktops and laptops StageNet for new joiners, current employee who need their original machines replaced. Provide hardware support for 300+ traders, investment bankers, developers and directors across 4 different floors and departments.Use a tool, ISAC to create inventory update tickets

Carbondale, Il, Us

Provided technical support for internal customers, such as the staff and studentsOrganized new computer equipment for the inventoryResponsible for troubleshooting wired and wireless projectors, such as Media-Scape and All-in-onesImaged new computers for deployment. Practiced new technologies, including MySQL and SQLSet up audio and video equipment for academic and non-academics events.

Carbondale, Il, Us

Troubleshoot issues with Microsoft Office, Windows 7 and Windows 8Responsible for troubleshooting Internet connection issuesProvided professors with lecture materials prior to their course lecturesManaged the quality of computer hardware, such as monitors, keyboards and mouse

Bachelor Of Science (B.S.), Information Systems Technology

Education record

High School Diploma