Jonathan Vasquez Email & Phone Number

Alajuela, Costa Rica

• Monitor production systems, applications, and services for performance, availability, and security.
• Collaborate with development teams to troubleshoot complex issues and provide technical support.
• Analyze logs, data, and system behavior to identify patterns and troubleshoot issues.
• Escalate critical incidents to higher levels of support or development scrum teams as necessary.
• Maintain documentation for procedures, known issues, and resolutions to aid in future troubleshooting.
• Implement monitoring and alerting automation to respond to issues proactively.

Alajuela, Costa Rica

• Assist with the deployment and configuration of integration solutions in production environments.
• Monitor and troubleshoot integration solutions and analyze issues to determine root causes.
• Collaborate with other teams to ensure integration solutions meet customer requirements.
• Create and maintain technical documentation related to integrations.
• Monitor and remove any obstacles that impede the progress of the team.
• Assist the team in organizing themselves and keeping their attention on the target of the sprint.

San Ramón, Alajuela, Costa Rica

• Interview loan applicants to determine their eligibility for loan products.
• Analyze applicants’ financial information, such as income, credit score, and debt-to-income ratio.
• Evaluate loan applications and submit them to underwriting for approval.
• Monitor loan performance and ensure timely payments by borrowers.
• Offer assistance with any customer inquiries or issues.

Heredia

• Supply W-2 paperwork to US citizens for filing their yearly taxes.
• Update credit reports for customers applying for a mortgage at any bank to ensure accuracy and compliance with relevant regulations.
• Gather pertinent information from lawyers or judicial authorities