Jonathan Vaughn Email & Phone Number

Nashville, Tennessee

NMLS# 1331838

Nashville, Tennessee

• Completed quality mortgage applications for submission to loan processing and underwriting departments resulting in 99% compliance rating for 2018
• Developed repeat business by providing exceptional customer service and effectively communicating with clients and leads resulting in a customer satisfaction score of 100% for 2018
• As a pod leader mentored 6 junior loan officers on product offerings, consultative sales techniques, and loan origination systems while maintaining pipeline in commission based environment

Nashville, Tennessee

• Provided support for up to twelve loan originators and the underwriting department to meet guidelines and parameters of loan and to resolve any concerns or issues before closing
• Titled “fast track champion” for work in expedition of loan process resulting in average savings of 7-10 days in operations
• Gathered documents for the loan process which includes credit report updates, order appraisals, income tax returns, title information, asset verification, and other documentation as needed
• Acted as main point of contact for clients to ensure complete satisfaction during loan progression

Nashville, TN

• Promoted from Personal Banker I to Personal Banker II after 6 months due to exceptional sales record and leadership skills
• Consistently exceed sales goals using consultative sales process to identify customer’s current and future financial needs, utilize marketing tools to proactively reach out to clients, host events, promote products, etc.
• Manage banking center in absence of Manager, input and oversee loan process from start to finish including collection financial and legal documentation, communication with underwriters, etc.
• Maintain in-depth knowledge of retail consumer and small business products/services and recommend appropriate solutions while establishing personal relationship with consumer and business clients
• Appropriately refer customers to Business Partners (Mortgage, Small Business, Investment, etc.) to provide financial solutions