Jonathan Vaught Email & Phone Number

Southlake, Texas, United States

Manage many accounts across the country to ensure staffing is full for clients and hiring managersSchedule and complete onboardings with new hires across the countryAnswer questions about the company, benefits, and systemsLead mass onboardings during acquisitions and transitionsWork with Workday and IT team to improve systems and processesReview job postings to match state specificationsReview forms signed and provided to match state specificationsOrder, keep inventory, and ship job fair merchandiseComplete background checks and schedule drug screens for new hiresReview and keep I-9s up to date across the companyPlan company events and parties

Michigan, United States

Reviewing calls to give feedback to 31 agents on how to better handle callsApproving timesheets for payrollAnalyze team metrics to find areas of strengths and weaknesses to help improve the teamHandling onboarding and offboarding of agentsAdvising and directing team assists on how to better teach agents on how to solve issuesLeading team meeting to inform agents about new information, learning points, and share team metrics.

Grand Rapids, Michigan, United States

Processed invoices, made sure the system was reading the correct name and amount.Worked in SAP and Bectran to input new customers.Ran credit checks for both businesses and potential/existing customers.

Abilene, Texas, United States

Opened and closed the cashier office for the university.Reconciled six bank accounts.Deposited department money and student payments to appropriate accounts.Performed financial analysis of documents to ensure quality check.

Tysons Corner, Virginia, United States

Conducted performance analysis from 2017 matrixes from Excel; this identification helped our field officers to talk to specific loan officers about their production.Researched to see if loan officers were up to date on certifications.

Washington D.C. Metro Area

Developed a nationwide drill-down matrix of Housing Finance Agencies and Loan Officers to see which areas of the nation were producing the most traffic.Compiled Microsoft PowerPoint draft presentations for Freddie Mac product training Spanish-speaking HFA officers.