Respond to inbound phone calls from Freestyle customers and sales executives to process transactions, troubleshoot account errors, provide accurate product and website information. Minimize future call volume by practicing one-call-resolution by taking ownership and thoroughly resolving all matters relating to Freestyle. Ensure customer satisfaction by using critical problem solving, a sense of urgency, attention to detail, and conducting follow-ups when necessary.Reached the “Excellent” range of the department’s metric system within one week after training and am continuously listed as a “Top Five Performer” every month.Enhanced Freestyle’s Material List Excel spreadsheet that now plays a key role in documenting and processing orders efficiently during system maintenance and network failures.

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Responded to all general calls for service, including assaults, burglaries, accidents, and domestic disputes. Worked proactively between incidents during each shift with minimal supervision. Verbally articulated arrests by testifying in court. Non-verbally articulated all actions by producing and managing incident reports and other confidential documents.Maintained thorough knowledge of Georgia law, county ordinances, and departmental policies.

Received, secured, and inspected small arms and equipment. Scheduled and conducted preventative maintenance for company equipment.