- Develop and oversee the execution of strategic IT roadmaps that support client goals and initiatives.- Provide expert consultation and guidance on IT infrastructure projects, ensuring they deliver value and efficiency.- Manage and create the IT budget and investments, focusing on cost-effective solutions that enhance business operations.- Lead the evaluation and integration of new technologies that drive innovation and competitive advantage.- Foster strong relationships with stakeholders, understanding their needs and translating them into IT strategies.- Ensure compliance with industry regulations and maintain high standards of IT security and risk management.- Serve as the primary point of contact for all IT-related matters, offering insights and direction to the management team.

- Strategic IT Direction: Provide professional IT direction to businesses of all sizes to align technology with business goals and optimize efficiency.- Comprehensive IT Management: Manage every aspect of IT, from support to strategic planning, with a focus on maximizing productivity and minimizing costs.- Inclusive VCIO Services: All VCIO services are included in our standard Power Managed Care contract, ensuring comprehensive support for IT needs.- Strategic Consultation Process: **Learn: Understand business challenges, goals, and existing systems. **Assess: Identify inefficiencies and areas for improvement. **Plan: Develop a roadmap and action plan for the next 24 months. **Budget: Define IT budget for the coming year.- Report: Provide regular reports on network health and IT performance metrics.- Revenue Enhancement: Identify and address IT issues hindering revenue goals through planning support, visibility, and technical guidance.- IT SWOT Analysis: Conduct SWOT analysis to identify strengths, weaknesses, opportunities, and threats in the IT system.- IT Roadmap and Action Plan: Develop a roadmap to procure necessary hardware, software, and services to lower costs and increase profit.- Cybersecurity and Compliance: Ensure systems are up-to-date and compliant with industry regulations to mitigate cyber risks and avoid penalties.- Budget Optimization: Provide visibility into IT spending to optimize expenditure while maintaining or improving productivity.- Network Health Monitoring: Offer network health reports to rapidly identify and resolve connectivity issues, ensuring uninterrupted business operations.

TECHNICAL PROJECT MANAGEMENT | NETWORK ENGINEERING | ACCOUNT MANAGEMENT | TROUBLESHOOTING• Operate as a level (2) technician while earning increased responsibility and handling level (3) requirementsComplete troubleshooting regarding networks, VoIP Systems, WAN/LAN, Windows Server, Windows (7, 8, 10), Sophos, MS Office & Exchange, Cloud Solutions, Watchguard, Cisco, VPNs, Ubiquiti Networs, Wi-Fi, and Datto• Employ troubleshooting best practices while meeting SLA requirements within (30) minutes, setting expectations, and achieving strict deadlines, thus maximizing efficiency, performance, and profitability• Support as a managed service provider (MSP) company while facilitating all aspects of data migration best practices, backup, encryption, security, Wi-Fi, servers, workstations and virtualization• Accomplish technical projects on-time and in alignment with requirements while maintaining company rapport as well as elevating the customer experience and overall success through optimal results• Acquired enhanced technical field knowledge and interpersonal skills by participating in advanced professional development initiatives• Deliver consultative solution selling and technical project management best practices while overseeing escalated client requirements• Collaborate cross-functionally & interdepartmentally with high-performing teams including the security development team and sales personnel to achieve critical technology solutions• Serve as a network technician & main point of contact for a variety of clients while executing troubleshooting regarding phone systems, scanners, computers, VPNs, routing issues, protocols, and servers• Administer business-to-business services while aligning products & services with client requirements• Offer remote & onsite technical support for various healthcare, financial, and manufacturing organizations

INSTALLATION SERVICES | NETWORK CONFIGURATION | SITE OPERATIONS MANAGEMENTNETWORK MANAGEMENT | VENDOR RELATIONSHIP MANAGEMENT | IT INTEGRATION• Executed a multi-faceted & all-encompassing role, serving as a main contributor in planning & installing DWDM equipment at multiple locations across California, Arizona, Texas, New Jersey, and New York• Maintained Point of Purchase (POPs) for Newark and NYC offices with accountability for troubleshooting & testing networks, directing fiber circuit migration processes, and crafting interconnectivity documentation• Led network management and facilitated client project reports (detailing processes and procedures that were completed) while managing third party vendor relations as well as multiple engagements• Cultivated feasible network configurations, architectures, and systems while testing the continuity & dB loss in fiber as well as coordinating with clients to ensure alignment of site operations with industry standards• Consistently travelled on-location to deliver client services regarding installation of fiber equipment and integrating new technologies via B2B services while identifying discrepancies & generating insightful solutions• Tested and evaluated network & equipment to determine efficiency, reliability, and compatibility with existing systems and scrutinized technical manuals to determine if equipment met requirements

STAFF MENTORING & COACHING | PERFORMANCE MANAGEMENT | CONSULTATIVE SELLING CONFLICT RESOLUTION | OPERATIONS MANAGEMENT | RELATIONSHIP DEVELOPMENT• Displayed management expertise, overseeing (5) staff members and providing mentoring, coaching, training and development to elevate performance and team synergy, thus enhancing overall customer satisfaction• Efficiently administered consultative solution selling and expressed advanced problem-solving and analytical skills during conflict resolution, which resulted in increasing customer engagement, acquisition, and retention• Handled routine responsibilities including managing the facility, front desk staff, and member services while determining schedules and assignments for various operations, based on work priority and staff availability• Established & maintained relationships with diverse teams, management, and inside & outside vendors while managing multiple initiatives simultaneously on-time, with precision, and in alignment with requirements