Jonathan Vergara Email & Phone Number

Manila, Ncr, Ph

Philippines

• Engage with potential customers to understand their software solutions and business process needs and business objectives.• Lead the preparation and delivery of tailored product demonstrations, presentations, and discussions to showcase the value and capabilities of our software solutions and business process solutions.• Respond to Request for Proposals (RFPs) and prepare Functional Requirement Documents (FRDs) in collaboration with product and technical teams.• Finalize the scope of software solutions and business process projects with clients, ensuring clarity on deliverables, timelines, and expectations.• Provide insights into product integrations, highlighting how we can seamlessly connect with existing ERP or legacy systems and other business applications.• Act as a liaison between sales, product, and technical teams to ensure customer requirements are accurately understood and met.• Keep abreast of software solutions and business process industry trends, competitor offerings, and market needs to inform product development and sales strategies.• Facilitate knowledge transfer sessions and training for sales teams on product features, updates, and best practices.

• Delivered modular and/or full life cycle enterprise software project implementations, by conferring with clients in the evaluation of business requirements and system objectives to assist in developing system configurations that meets client specifications.• Coordinated and facilitated walk-throughs and sign-offs, verifying with business user's representatives and client stakeholders their requirements as basis for a Business Requirements Document.• Worked closely with software engineers, project managers, and technical consultants, to review current systems, understand business requirements and to translate the gaps into a workable solution.• Conducted periodic status checks with clients and teams to assist in assessing projects against plans. Drafts re-forecasts of project variables as necessary and recommends to senior team members to assist in maintaining final product quality.• Developed and/or assists in developing project plans that incorporate project variables to ensure that projects are completed in a timely and cost-effective manner.• Participated in system configuration, testing, customization, quality assurance activities. Providing necessary functional training at client sites.• Documented the system settings and prepares proper guidelines that allow other consultants to do further changes or configurations with due efforts.• Performed the tasks needed for the assigned projects and is willing to go on overtime when necessary.• Kept up-to-date technically and applying new knowledge to your job.

• Delivered modular and/or full life cycle enterprise software project implementations, by conferring with clients in the evaluation of business requirements and system objectives to assist in developing system configurations that meets client specifications.• Coordinated and facilitated walk-throughs and sign-offs, verifying with business user's representatives and client stakeholders their requirements as basis for a Business Requirements Document.• Worked closely with software engineers, project managers, and technical consultants, to review current systems, understand business requirements and to translate the gaps into a workable solution.• Conducted periodic status checks with clients and teams to assist in assessing projects against plans. Drafts re-forecasts of project variables as necessary and recommends to senior team members to assist in maintaining final product quality.• Developed and/or assists in developing project plans that incorporate project variables to ensure that projects are completed in a timely and cost-effective manner.• Participated in system configuration, testing, customization, quality assurance activities. Providing necessary functional training at client sites.• Documented the system settings and prepares proper guidelines that allow other consultants to do further changes or configurations with due efforts.• Performed the tasks needed for the assigned projects and is willing to go on overtime when necessary.• Kept up-to-date technically and applying new knowledge to your job.

• Develop application road maps / implementation approach and project plans.• Work with functional and technical teams to understand the business requirements.• Support definition, estimation, and propose solutions for business opportunities.• Create architectural and technical design documents to communicate solutions that will be implemented by the development team.• Develop proofs-of-concept and prototypes to help illustrate approaches to technology and business problems.• Educate organization on available and emerging tool sets.• Present solutions and options to leadership, project teams, and other stakeholders adapting style to both technical and non-technical audiences.

• Administer, support, identify and improve Eagle IT Security compliance requirements by performing business impact analysis on non-compliance in Industry standard to all Eagle systems, cloud subscription, server and network facilities.• Manage and ensure proper user roles, access and authorization are provided to users on the ERP Systems.• Performs regular review of access to ERP systems in order to ensure user has no excessive access.• Review service request, service enhancement and additional access required by the user from Freshworks.• Develop and implement policies and procedures for IT Security and ISMS (Information Security Management System) to minimize risk and protect company data.• Create policies, procedures, guidelines and implement DRP (Disaster Recovery Plan) and BCP (Business Continuity Plan). Organize and lead the DRP exercise once a year.• Assist in implementation of ERP Systems ensuring all security standards are in place on Systems, Cloud Infrastructure, Network and Server.• Provide an IT Security and Cyber Security risk awareness program to all employees.• Help review business processes and improve if required.• Monitor and ensure risk identified on assessment to be resolved or mitigated as agreed on the timeline.• Participate in business mapping review and user testing and training of ERP systems.

• Delivered modular and/or full life cycle enterprise software project implementations, by conferring with clients in the evaluation of business requirements and system objectives to assist in developing system configurations that meets client specifications.• Coordinated and facilitated walk-throughs and sign-offs, verifying with business user's representatives and client stakeholders their requirements as basis for a Business Requirements Document.• Worked closely with software engineers, project managers, and technical consultants, to review current systems, understand business requirements and to translate the gaps into a workable solution.• Conducted periodic status checks with clients and teams to assist in assessing projects against plans. Drafts re-forecasts of project variables as necessary and recommends to senior team members to assist in maintaining final product quality.• Developed and/or assists in developing project plans that incorporate project variables to ensure that projects are completed in a timely and cost-effective manner.• Participated in system configuration, testing, customization, quality assurance activities. Providing necessary functional training at client sites.• Documented the system settings and prepares proper guidelines that allow other consultants to do further changes or configurations with due efforts.• Performed the tasks needed for the assigned projects and is willing to go on overtime when necessary.• Kept up-to-date technically and applying new knowledge to your job.

• Utilized well-developed professional skills and solid client base knowledge to consult with customers to ensure superior customer satisfaction• Continually seek opportunities to expand knowledge and skills and stays current with evolving technology• Worked with larger and/or more complex/unique customers/projects• Evaluated customer needs and develops programs and processes to complete implementation of products• Demonstrated good judgement in selecting methods and techniques for obtaining solutions• Consulted on report design, conversion and interface mapping• Provided implementation and integration consulting

• Worked directly with customers to document and validate their business requirements and mapped them to NetSuite functionality• Worked with the customer to configure/customize NetSuite application to meet their business requirements• Conducted sessions with the customer over the phone or in-person, attended project meetings and provided status on progress of activities and deliverables.• Provided customers with as needed consulting and general assistance and be a 'go- to' resource for specific functional areas• Contributed to the solutions repository/best practices and knowledge share activities at NetSuite.

• Handled the database management and leads in creation of material codes.• Held responsibility for the design and simplification, documentation and continuous improvement for SAP – Supply Chain Management functions (Procurement, Logistics, Warehouse Management, Inventory Management, Accounts Payable)• Developed and monitored the execution of all project goals and implementation.• Performed audit at each step of the implementation process and measures quality and timeliness.• Ensured the proper implementation of all projects being handled• Ensured that proper and effective orientation and training of all concerned personnel for newly developed or improved systems are being conducted• Ensured that results of the implementation are monitored to identify necessary adjustments/ enhancements.• Undertook and managed research, development and implementation of the company’s current system and practice.

Pre-Sales• Provided data gathering and system preparation for clients, if requiredPost Sales• Developed and maintains primary contact with the customer throughout the implementation of the project• Planned and coordinated all resources required by the customer during the implementation• Developed and tracked the execution of all project goals, milestones, and processes• Championed and managed any customer specific requirements of INFOR and possibly non-INFOR organizations• Identified and assisted with the implementation project and team barriers that could impact the project through communication and pro-active steps• Managed the application of all INFOR and non-INFOR consulting skills and tools to maximize the efficiency, speed, and customer return on all project activities• Performed audit at each step of the implementation process to determine completion and measure quality• Prepared request for modification, if needed for the customer• Maintained proper communication about the customer’s project to the Account Manager, PSG Manager, and all others applicableInternal• Works with the PSG Manager to define the division strategy and goals• Follows stated @ASP procedures regarding personal schedules, billing and expense reports, conduct, and professionalism • Learns and uses all @ASP internal business systems and processes• Learns all supported @ASP applications and their business functionality• Identifies and continuously develops personal consulting skills and capabilities• Participatesactively in the development and continuous improvement of implementation practices and tools• Contributes to the success and development of @ASP Professional Services and Support Division

Advanced Diploma In Computer Studies, Computer Science

Bachelor Of Science - Airline Business Administration, Marketing