Jonathan Viernes Email & Phone Number

Houston, Texas

• Optimizing retail system for three baseball teams’ operations with register standardization
• Developing Buddies program app in Microsoft Power Apps and Power Automate to capture program enrollments and payments
• Building heat maps in Power BI to analyze and display ticket sales, ticket scans, seat occupancy, and stadium incidents by game
• Utilizing Azure blob and MLB AWS data warehouse to build an integrated view of fans to facilitate more targeted fan engagement
• Enhancing… Show more
• Enhancing Houston Astros Ballpark app through surveying of stadium mapping and using Satisfi’s answer engine and chatbot to improve fan experience at the ballpark

Houston, Texas Area

• Created executive financial dashboard for Life Core IT projects with budgeting, forecasting, and actuals
• Developed Global Time Tracking System resource utilization tracker for Life Core project employees
• Analyzed and reallocated project costs across 127 core business applications into appropriate business cost centers for Legacy, Life, and Group and Individual Retirement units
• Provided vendor recommendation for AIG 2020 vision by analyzing Master Service Agreements for Life… Show more
• Provided vendor recommendation for AIG 2020 vision by analyzing Master Service Agreements for Life business units
• Wrote business operating guidelines for AIG Life IT Production Checkout and Life Core IT Runbooks for audit team Show less

Houston, Texas Area

• Reduced CIP and ePCG application ticket backlog by 93% over 9 months
• Investigated and triaged Private Client Group IT tickets targeting application and performance issues by providing technical solutions
• Facilitated monthly artifact reviews, postproduction checkouts, and BSAFE reviews for SOX audit and ADM governance
• Implemented weekly data fixes and changes at transactional and reference data levels to support PCG business unit

Houston, Texas

• Monitored performance of servers and CPUs for Consumer Insurance Platform (CIP) and Private Client Group (ePCG) through Dynatrace dashboards
• Maintained 99.88% monthly average application availability for CIP and ePCG
• Liason to SOX, PWC, and Internal AIG audit teams on semi-yearly audits for CIP and ePCG platforms
• Managed SONIC changes with required documentation and generated weekly user list for ePCG, URS, and WINS systems

University Of Texas At Austin

• Tutored grades 9-12 students in science, technology, engineering, and mathematics classes
• Developed interactive math and science models for STEM classes grades 9-12
• Integrated new curriculum to online STEM classes through University of Texas High School Program

• Built human movement models for project on the Analysis of Distal Radii Fractures Using Ulnar Variance
• Modeled and analyzed human body motion using cadaver testing data in MIMICS and MAGICS software
• Proposed and defended poster at research symposium at The University of Texas Medical Branch
• Managed research interns in summer 2013 as Research Program Student Coordinator

• Created statistical models of blue crab movements for the project on 3D Analysis of Blue Crab Kinematics
• Modeled and analyzed blue crab movement using kinematic testing data in MIMICS and MAGICS software
• Proposed and defended poster at research symposium at The University of Texas Medical Branch

Bachelor’S Degree, Biomedical Engineering: Cellular And Molecular Engineering

Activities and Societies: Biomedical Outreach Leadership Team (BOLT), Biomedical Engineering Society (BMES) Schoenstatt University Men.

High School

Activities and Societies: Student Council, President, National Honor Society Vice President, Class Student President, Drama Club.