• Optimizing retail system for three baseball teams’ operations with register standardization • Developing Buddies program app in Microsoft Power Apps and Power Automate to capture program enrollments and payments• Building heat maps in Power BI to analyze and display ticket sales, ticket scans, seat occupancy, and stadium incidents by game• Utilizing Azure blob and MLB AWS data warehouse to build an integrated view of fans to facilitate more targeted fan engagement• Enhancing… Show more • Optimizing retail system for three baseball teams’ operations with register standardization • Developing Buddies program app in Microsoft Power Apps and Power Automate to capture program enrollments and payments• Building heat maps in Power BI to analyze and display ticket sales, ticket scans, seat occupancy, and stadium incidents by game• Utilizing Azure blob and MLB AWS data warehouse to build an integrated view of fans to facilitate more targeted fan engagement• Enhancing Houston Astros Ballpark app through surveying of stadium mapping and using Satisfi’s answer engine and chatbot to improve fan experience at the ballpark• Reducing retail invoice routing time by 80% by redesigning routing system in Concur for finance teams• Implementing a change management process to track IT changes and enhance organizational structure Show less

• Created executive financial dashboard for Life Core IT projects with budgeting, forecasting, and actuals• Developed Global Time Tracking System resource utilization tracker for Life Core project employees• Analyzed and reallocated project costs across 127 core business applications into appropriate business cost centers for Legacy, Life, and Group and Individual Retirement units • Provided vendor recommendation for AIG 2020 vision by analyzing Master Service Agreements for Life… Show more • Created executive financial dashboard for Life Core IT projects with budgeting, forecasting, and actuals• Developed Global Time Tracking System resource utilization tracker for Life Core project employees• Analyzed and reallocated project costs across 127 core business applications into appropriate business cost centers for Legacy, Life, and Group and Individual Retirement units • Provided vendor recommendation for AIG 2020 vision by analyzing Master Service Agreements for Life business units • Wrote business operating guidelines for AIG Life IT Production Checkout and Life Core IT Runbooks for audit team Show less

• Reduced CIP and ePCG application ticket backlog by 93% over 9 months• Investigated and triaged Private Client Group IT tickets targeting application and performance issues by providing technical solutions • Facilitated monthly artifact reviews, postproduction checkouts, and BSAFE reviews for SOX audit and ADM governance • Implemented weekly data fixes and changes at transactional and reference data levels to support PCG business unit

• Monitored performance of servers and CPUs for Consumer Insurance Platform (CIP) and Private Client Group (ePCG) through Dynatrace dashboards • Maintained 99.88% monthly average application availability for CIP and ePCG • Liason to SOX, PWC, and Internal AIG audit teams on semi-yearly audits for CIP and ePCG platforms• Managed SONIC changes with required documentation and generated weekly user list for ePCG, URS, and WINS systems

• Tutored grades 9-12 students in science, technology, engineering, and mathematics classes• Developed interactive math and science models for STEM classes grades 9-12• Integrated new curriculum to online STEM classes through University of Texas High School Program

• Built human movement models for project on the Analysis of Distal Radii Fractures Using Ulnar Variance • Modeled and analyzed human body motion using cadaver testing data in MIMICS and MAGICS software• Proposed and defended poster at research symposium at The University of Texas Medical Branch • Managed research interns in summer 2013 as Research Program Student Coordinator

• Created statistical models of blue crab movements for the project on 3D Analysis of Blue Crab Kinematics • Modeled and analyzed blue crab movement using kinematic testing data in MIMICS and MAGICS software• Proposed and defended poster at research symposium at The University of Texas Medical Branch