Jonathan Vu Email & Phone Number

United States

El Segundo, Ca, Us

Requirements Gathering: Work closely with clients to understand their business processes, needs, and challenges.Provide Strategic Guidance: Offer expert advice on how Salesforce can address specific business needs and improve operations.Solution Design and Implementation: Design and implement custom Salesforce solutions that align with client requirements.Configuration and Customization: Configure Salesforce features and functionalities, including custom objects, workflows, process builder, and validation rules.Integration: Integrate Salesforce with other systems and applications, ensuring seamless data flow and interoperability.Lead Implementation Projects: Oversee the entire lifecycle of Salesforce implementation projects from planning to execution.Resource Allocation: Manage project resources, timelines, and budgets to ensure successful delivery.Training Programs: Develop and deliver training programs to educate users on Salesforce functionalities and best practices.User Support: Provide ongoing support to users, troubleshooting issues, and ensuring optimal use of the platform.Continuous Improvement and OptimizationSystem Optimization: Continuously monitor and optimize Salesforce configurations to enhance performance and efficiency.Stakeholder Engagement: Maintain regular communication with stakeholders, providing updates on project status, milestones, and deliverables.Cross-functional Collaboration: Work with cross-functional teams, including IT, sales, marketing, and customer service, to ensure Salesforce aligns with organizational goals.

Mill Valley, California, Us

End-to-End Development of HEI Salesforce Process: Created the HEI Salesforce process from scratch, handling the full lifecycle from initial concept through to deployment.Solution Architect: Served as the chief architect for the Salesforce process, designing robust and scalable solutions tailored to meet complex business needs.Lead Developer and Administrator: Acted as both the lead developer and system administrator, ensuring seamless integration and optimal performance of the Salesforce platform.Quality Assurance Leadership: Led a team of QA specialists in rigorous testing procedures, ensuring the system was fully operational and bug-free at go-live.Consultant Team Leadership: Managed a team of consultants in developing a sophisticated point of sale system, ensuring seamless integration with existing processes.Stakeholder Communication: Provided weekly updates and demonstrations to stakeholders, ensuring transparency, alignment with project goals, and securing continuous buy-in.Training and Adoption: Developed comprehensive training materials and conducted sessions for end-users, ensuring smooth adoption and proficient use of the new Salesforce system.

San Francisco, Ca, Us

Systems Design: Specify and design solutions across business areas or systems in Salesforce and other various business systems. Evaluate impact analysis on major design options and assess risk.Solution Architecture: Define, maintain, and manage architecture models, frameworks, and artifacts.Team Management/Leadership: Oversee the design, development, and implementation of Salesforce solutions, frameworks, and standards with a team of Salesforce administrators, architects, and quality analysts. Hire, ramp, and manage performance to drive employee development and maximize team retention. Build, develop, and retain a high performing team that delivers positive contributions to the company.Requirements Gathering/Definitions: Partner with stakeholders, product leaders, business analysts, product managers, and other teams to understand requirements and translate them into high quality technical solutions.Business Process Improvement: Analyze cross-functional business processes, identify alternative solutions, assess feasibility, and recommend new approaches. Roadmap: Work with the technical, business stakeholders, and leadership to define and review the roadmap. Lead the organization to prioritize and allocate resources to get the best results from our Salesforce product.

San Francisco, Ca, Us

Create process flow charts, data model diagrams, technical project plans, risk analysis documentation, and technical design documentation Salesforce technical lead for integrations: Salesloft, Marketo, Extole, Mailchimp, Okta, Spruce, Vantage Point, Mercury, AWS microservices, Facebook offline events, Internal built systems, and multi-attribution.Manage helpdesk for all internal Salesforce related issuesOnboard and train new Business System team members Telephony subject matter expert which includes designing current IVR structure, flows, training, support, and managing system.Experience in a scrum/agile SDLC environment with bi-weekly sprints, daily standups, retrospectives, grooming sessions, and organized product backlogs.Creating user stories, gathering technical scope, organizing technical resources, and gathering business/ technical requirements , organizing backlog for efficient product development.Implemented and Manage the version control process for the Business Systems team with tools Github and Gearset.

San Francisco, California, Us

• Project Lead/ Business Analyst for SF Desk to Sales Cloud/ Service Cloud implementation • Maintaining data quality using apps, process improvement, and validation rules• Project Lead/ Business Analyst for several system integrations to Salesforce (Getfeedback, Delighted, Zapier, Lessonly, Salesforce Social Studio, Procedure Flow, Data flow to external services • Implemented an internal knowledge base for FAQ, how-to, and general knowledge • Manage Sun Basket’s Help Center with Salesforce Communities and knowledge• Edit existing customer-facing content, write copy for email templates, KB articles• Trained 150+ end-users on Salesforce Classic and Lightning • Project Lightning: design, configuration, training, UAT, ongoing maintenance

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Bachelor'S Degree, Cognitive Science

A.S Psychology

200 Badges, Double Ranger