Jonathan Wade Email & Phone Number

Bellevue, Washington, Us

• Collaborated closely with other departments such as HR, Finance, engineering, and mission to successfully implement innovative technologies.• Performed regular system audits to ensure data integrity and security protocols are followed.• Conducted thorough review of IT services vendor contracts, including those for cloud hosting providers.• Implemented a robust change management program and documented all modifications to the IT environment, encompassing hardware and software upgrades.• Researched emerging technologies to pinpoint improvement opportunities within the existing infrastructure.• Led cross-functional teams in creating innovative solutions tailored to the company's requirements.• Maintained adherence to relevant laws and regulations concerning information and aerospace technology.• Formulated and executed an IT strategy that corresponded with the organization's overarching business goals. Developed a compliance and risk strategy program.• Created project proposals for new ventures, detailing cost projections, schedules, and resource allocations.• Detected opportunities, designed, and implemented process automation via scripting and various methodologies.

Cedar Park, Texas, Us

• Spearheaded initiatives and processes to facilitate smooth integration of Spaceflight to Firefly systems after company acquisition.• Oversaw daily IT operations, strategic IT planning and mission support through technology and ground operations (e.g., network and infrastructure).Note: Spaceflight was acquired by Firefly Aerospace in June 2023.

Bellevue, Washington, Us

• Supervised daily IT operations, strategic IT planning and spaceflight mission support through technology and ground operations (e.g., network and infrastructure).• Collaborated with other departments and stakeholders to meet security, performance and reliability standards required of IT infrastructure.• Met all applicable regulatory/compliance standards for Spaceflight IT (e.g., privacy, ITAR, and EAR).• Recruited, hired, and trained in-house IT team, cultivating superior industry performance for continued success.• Built and managed a cross-functional team.

Bellevue, Washington, Us

Information Technology Manager at Spaceflight Industries

Bellevue, Washington, Us

Provide technical support for both hardware and software issues users encounter. Manage the configuration and operation of client-based computer operating systems including Windows, Mac, Linux, and mobile (iOS and Android). Monitor the system daily and respond immediately to security or usability concerns. Create incident reports and follow-up to ensure concerns are addressed. Upgrade systems and processes as required for enhanced functionality and security issue resolution. Create and verify backups of data. Respond to and resolve help desk requests in a timely and efficient manner. Administrate infrastructure, including firewalls, network switches and routers (Juniper, Dell), servers, databases, malware protection, software, and other processes. Review application logs for diagnostics and reporting. Configure, install, and test computer-related equipment.

Seattle, Wa, Us

• Provided computer end-user device support.• Used Microsoft network tools to configure devices, including Active Directory and SCCM 2012.• Utilized advanced knowledge of Microsoft operating systems and Office products.• Supplied other device hardware and software support as assigned through ticketing system (HEAT) and by team manager.• Worked on device replacement team and Parks and Recreation project.

Seattle, Wa, Us

• Provided computer desktop support in customer service role.• Used and configured Microsoft network tools such as Active Directory and SCCM 2012.• Utilized advanced knowledge of Microsoft operating systems and Office products • Imaged and installed software and configured and deployed new PCs with ongoing user support.• Captured user profiles and wiped end-of-life PCs and laptops.• Oversaw other PC hardware and software support as assigned through ticketing system (HEAT).

Seattle, Wa, Us

• Applied critical-thinking, troubleshooting and customer-service expertise in IT.• Supplied phone, email, deskside/desktop, and helpdesk support.• Produced technical writing and documentation.• Utilized experience with Citrix virtual desktop environments and various other technology tools, equipment, and software (e.g., Office 365, Microsoft Exchange, Canvas, Active Directory tools, etc.).

Bachelor Of Applied Science - Basc, Network Technology And Infrastructure

Associate'S Degree, Network Design And Administration