Network desktop support for multiple state agencies. Currently supporting Windows 10 and Windows 11, as well as IOS and MS Intune and Office365 environment.Software installation and mitigation of issues on a daily basis, Multi-function printer and setup. Intune management of desktop and user laptop for administration.Office 365 troubleshooting and support for over 2000 users within this district.

Supporting over 200 users for Radial Inc. Using Windows 10,Iseries Manhattan. Log Pro, supporting industrial printers and Windows desktops, network connectivity.

Supporting North American operations with use of ServiceNow, by Stefanini Staffing.Desktop imaging, software technical support, hardware and software remediation.Supporting of VIPs, office staff at all 3 Louisville, KY plants for Clariant.

Verizon Wireless assisting users with 2nd Level issues with cellular and landlines. Assisting users with IPADS and restoring phones, as well as MDM administrationand provisioning of phones.

Logistics software support and hardware support for Aviation G-4 systems.Support of Aviation support facility personnel that use G-4 TELS systems for Fixed and Rotary wing resources.Support of GCSS-A logistics requirements and automation equipment.Support of CAISI and VSAT for stationed units.

Documentation of Junior Reserve Officer Training Corps software.Monitoring IT systems and peripherals for IAVA and STIG compliance.Assisting students and staff with IT issues.Supporting the 93 Signal Command with different procedural and ticketing requirements.

• Responded to complex technical problems/issues related to hardware, software and networking via email and phone.• Provided end user support for AKO, Enterprise Email, Blackberry Services to include account activation and modification.• Supported 7th Signal Command and other existing DoD customers with different procedural and ticketing requirement.• Assisted DoD personnel by remotely diagnosing problems and providing resolutions for technical and service-related issues.• Used troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.• Advised/educated customers within procedural guidelines to ensure a complete solution to their technical or service questions.• Identified and provides input on unique or recurring customer problems by identifying trends and escalating common issues to the NEC and NETCOM• Focused on delivering a positive customer experience according to DoD standards• Monitored and tracked issues to ensure accurate resolution using Right Now Web Services and Remedy Software• Escalated more complex customer technical issues to senior level support.• Adhered to strict military/DOD policies and procedures.• Managed DDL (Dynamic Distribution List) using MilConnect as reference and information integrity.• Acted as “Entitlement Manager” with provisioning request for EE (Enterprise Email) to include managing DEE usage, provision and de-provision Mailboxes, adding and changing Entitlements, changing service classes, provisioning NPE mailboxes, and modifying NPE (Non-Person Entity) Ownership.• Create/Manage/Delete Non-Person Entity (NPE) Mailboxes and Distribution Lists (DLs)

PC tech• Supporting of US Army Corps of Engineers users throughout KY and TN, network printer support and Desktop pc software issues involving, hardware, network setup and authorization. Generated reports with Markvision, Excel, monitoring servers and imaging.• Assisted network admins with setup and install of new routers and server migration from Windows 2003 server to Windows 2008 R2 64 bit servers. Supported plotters and other large format devices with emphasis on security and STIG compliance.

• Provided documentation procedures for licensing of software from all USAREC desktops and thin client devices within the USAAC - HRC environment.• Investigated recruiting station FLIPL reports and analyzed police reports for inconsistencies.• Supported USAAC Windows 7 migration from Windows XP in line with AGM and DOD procedures, upgrading individual users by department at HRC and Cadet command.• Assisted DoD personnel by remotely diagnosing problems and providing resolutions for technical and service-related issues.

Supporting supply managment software and desktop support of images and wireless connectivity.Support of all logistics STAMIS PCs using SAMS-E and assisted with ULLS-A when needed working with local gunship helicopter unit at Fort Knox to ensure their PCs were up to date at all times.Supported units for deployment to the SWA of operations, including migration to regular army SCP and standards for data use. Ensured supply officers projected once per month and were using proper procedures according to P-BUSE and TC-AIMS requirements. Supported local ECS logistical PCs and training labs at the reserve center and on post.

While on the Multiple Account Service Desk accounts MASDa performed support of over 5 companies on a daily basis, interfacing with different requirements, SLAs and overall technicalsupport. Generated technical documentation and increased productivity where possible using Remedy incident management systems.

Network systems administrator Supporting the US Army Recruiting Command - Systems engineer supporting 300 Win2k3 servers and 18000 users along with a team of 9 administrators

Desktop/ Hub2000 team

Provided local government support of Solid Waste issues and compliance with state regulations.Administered implementation of the Occupational Tax and performed monthly collection and remittance.Supported County Clerk and secretarial staff with information technology needs and troubleshooting.