Jonathan Walder Email & Phone Number

Greater San Diego Area

Provide consulting services to hospitals and physicians. Oversaw the development of medical offices, clinical laboratories, in-office imaging centers, MRI Centers, CT Centers, pain management clinics, oncology centers and nuclear imaging suites. Created business models for physician including the development of electronic medical records. Provided customer support and services to customers.• • Collaborated between government officials and hospital management to align expectations for health facilities licensing • Developed and executed medical device trials for selection and product development • Managed a team of research and clerical assistants • Oversaw the development of imaging centers, pain management, and oncology centers SOPs • Provide consulting services to hospitals and physicians • Created business models for physicians including the development of EMR’s

Greater San Diego Area

A client-facing role requiring strong customer service and interpersonal communication skills (listening, verbal, written). My responsibilities include handling challenging client situations, providing prompt responses to client needs, soliciting feedback to improve service, serving as the primary client contact for benefit administration and support, and ensuring client commitments are met and exceeded. I support the entire process of benefit change requests, including intake, design, coding, testing, and implementation, for assigned clients. • Complete implementations of major projects and new client on-boarding • Provided guidance to the configuration service department on SQL queries and macros • Managed task design and workload for specialists • Managed client benefit change requests, design, coding, testing and implementation • Exceeded client expectations by surpassing SLA’s • Provided prompt responses to client needs, soliciting feedback to improve service • Primary contact for benefit administration and support

Greater San Diego Area

Responsible for the development and nurturing of relationships at doctor’s offices throughout the country. Provided inside sales support for Territory managers. Collaborating with customers, third party institutions and other team members to resolve billing inconsistencies and errors. • Ensuring timely and accurate client reimbursement for failed claims on experimental procedures • Collaborated with government officials and office management to ensure compliance with Clinical Laboratory Improvement Act requirements • Managed and trained other individuals in the process of applying for state and federal certifications • Achieved 50% to 400% growth year over year • Provided inside sales support for Territory managers

San Diego, California, United States

Responsible for facilitating and supervising daily operations. Implemented drop ship inventory, cutting overhead and increasing revenue. • Achieved 30% growth year over year • Accomplished top sales store (2007) • Received top sales representative of the year (2005) • Mentored a team of 4 sales representatives and tracked responsibilities and goals

Associate'S Degree, Business Administration And Management, General, 3.75

Information Technology

Certificate, Real Estate Appraisal, 3.8

Educational requirements for Real Estate Appraisal.