Jonathan Walker Email & Phone Number

Hebron, Ky, Us

In this role, I performed a variety of IT tasks including POS repair, exceptional customer service, troubleshooting, maintenance, and repair of failed hardware and Point of Sale systems. I was responsible for managing trouble tickets, which involved providing comprehensive notes, resolution information, equipment information, and closure detail. I also ensured that all completed tickets were followed up with accurate and timely orders of necessary parts. In addition, I provided trouble ticket billing information as required.I set up, tested, and configured networks, desktops, and printers, ensuring that they were fully operational and functioning as intended. I used my technical expertise to resolve technical issues for clients, whether it be in person, on the phone, or through email. During my time in this role, I provided support to a range of clients, including Aldi, Catalina, Kroger, Simmons Banks, Trader Joes, and others.Overall, my experience in this role has given me a strong technical background and excellent customer service skills, both of which are crucial for success in the IT industry

Hammond, La, Us

Amsterdam-Duivendrecht, North Holland, Nl

In this role, I performed a variety of IT tasks including POS repair, exceptional customer service, troubleshooting, maintenance, and repair of failed hardware and Point of Sale systems. I was responsible for managing trouble tickets, which involved providing comprehensive notes, resolution information, equipment information, and closure detail. I also ensured that all completed tickets were followed up with accurate and timely orders of necessary parts. In addition, I provided trouble ticket billing information as required.I set up, tested, and configured networks, desktops, and printers, ensuring that they were fully operational and functioning as intended. I used my technical expertise to resolve technical issues for clients, whether it be in person, on the phone, or through email. During my time in this role, I provided support to a range of clients, including Aldi, Catalina, Kroger, Simmons Banks, Trader Joes, and others.Overall, my experience in this role has given me a strong technical background and excellent customer service skills, both of which are crucial for success in the IT industry

In this role, I was responsible for designing and installing efficient computer networks, including connections and cabling, to ensure they functioned effectively. I was also responsible for performing troubleshooting to address any system failures and identify bottlenecks that could impact the long-term efficiency of the network.To maintain the network's optimal performance, I regularly tested and configured software, as well as maintained and repaired hardware and peripheral devices. I was also responsible for managing the servers, ensuring that they were always up-to-date and properly functioning.One of my notable achievements in this role was designing and deploying a domain server that was specifically tailored to the needs of the company's infrastructure. This allowed for better management of users and streamlined the overall network management process.

I had the responsibility of programming and managing Photon Table Service and Photon Quick Service systems. Additionally, I programmed and managed the MenuLink Inventory program, which involved creating and adding new recipes and PLUs. My work required close collaboration with the VP of Operations for both Quick Service and Table Service concepts, ensuring seamless integration and functionality.A significant part of my role involved training customers on all aspects of POS systems and registers. I ensured that they were fully prepared prior to the opening of their restaurants or retail companies. This training included comprehensive sessions that covered everything from basic operations to advanced features of the systems.I also attended new store openings to provide hands-on assistance to employees and management as they adapted to their new POS systems. My presence during these critical times helped ensure a smooth transition and minimized any operational disruptions.

Pencoed, Bridgend, Gb

I have extensive experience working with computer hardware, especially hard drives and related equipment. I performed precise repairs by soldering components to fix mechanical issues in computer systems. My expertise extends to forensic discovery, where I successfully uncovered hidden or damaged computer data. Additionally, I provided support for mobile data recovery, assisting with retrieving data from smartphones and wireless devices.In my role, I frequently troubleshot and maintained desktops and servers, ensuring they operated efficiently. I collaborated closely with team members to identify and address security issues related to company data, enhancing overall data protection. My forensic analysis skills allowed me to conduct in-depth examinations of various hardware storage devices to safeguard sensitive information.I was responsible for developing and implementing comprehensive disaster recovery plans, ensuring the organization was prepared for any data loss scenarios. I regularly tested these disaster recovery plans to ensure they were effective and complied with established policies, maintaining a state of readiness at all times.

I provided assistance to library patrons in various technology-related areas. This included helping them log onto the library's PC time-management system and showing them how to use it. I also assisted with navigating operating systems, accessing and navigating the internet, and using productivity software. Additionally, I provided one-on-one assistance to patrons with their personal devices. I offered support to library patrons of all ages with the available technology, including computers, printers, copiers, and self-checkout

Tampa, Fl 33607, 813-281-0300, Us

In my role, I was responsible for implementing Active Directory Services, maintaining replication, and enforcing domain-wide group policies to ensure a secure and efficient network environment. A significant part of my duties involved replacing outdated user computers with new ones, which included meticulously backing up and restoring data and applications to ensure a seamless transition for users.I performed regular server backups and managed offsite tape storage to ensure data integrity and availability in case of emergencies. Additionally, I was adept at imaging workstations and laptops using Altiris and the Microsoft Desktop Deployment Toolkit, which streamlined the deployment process.To enhance efficiency, I developed scripts that automated various network administration tasks and application deployments. This not only saved time but also reduced the potential for human error. I effectively resolved technical issues by utilizing the ServiceNow ticketing system, ensuring that user problems were addressed promptly and accurately.

In my role at Saint Louis Community College-Florissant Valley, I took on a variety of responsibilities that spanned across laboratory governance, educational development, and technological mentorship. Here's how I contributed to each area:Laboratory Governance: I led the development and implementation of strict behavioral and equipment usage codes of conduct within the laboratory, significantly boosting safety protocols and compliance.Educational Material Development: I crafted and introduced a wide range of multimedia resources, including graphics, diagrams, and presentations, to support the faculty's teaching efforts, enriching the student learning journey.Technology Mentorship and Tutoring: I provided expert advice and teaching to students, helping them master the use of various software, tools, and applications. I also conducted detailed tutoring sessions in Microsoft Office 365, QuickBooks, and several programming languages such as C++, Java, HTML, JavaScript, and Visual Basic.Academic Collaboration: In partnership with academic staff, I played a key role in designing and refining teaching modules, aligning them with the educational goals and making them readily available to students.Equipment Oversight: I was responsible for the regular inspection and maintenance of laboratory equipment, ensuring their reliability and functionality.Pedagogical Innovation: I pioneered the use of innovative teaching methods to effectively communicate academic concepts, leading to improved understanding and retention among students.Entrepreneurial Initiative: I founded the About Club, focusing on technology, and initiated an on-campus computer repair shop, providing vital IT services and practical learning opportunities for the student body.Through these efforts, I aimed to create a dynamic and supportive learning environment, foster technological fluency among students, and enhance the overall educational experience at the college

I played a key role in a system refresh project, providing comprehensive desktop and laptop support. This included assisting users in setting up multiple network printers and managing issues related to hardware and software failures, often caused by viruses. I was also responsible for network cabling, including termination, and handled tasks such as punching down keystone jacks and patch boards.In addition, I profiled and interviewed engineering and scientific workstation users to understand their specific needs and provided tailored solutions for their applications and auxiliary equipment. I developed and certified documentation necessary for loading applications onto client workstations, ensuring consistency and reliability.A significant aspect of my role involved closely collaborating with the Information Systems Director to image 125 computers across the campus. This collaboration ensured a smooth and efficient deployment, aligning with organizational standards and user requirements

St. Louis, Mo, Us

As a Group Leader, I administered the behavior and activities of children in grades K-5th, ensuring a safe and positive environment. I supported their emotional and social development, fostering their understanding of others and encouraging positive self-concepts. Enforcing school regulations, I maintained discipline and ensured safety. I kept accurate records of payments and children's progress, and regularly sanitized toys and play equipment. I organized and participated in recreational activities, such as games, to promote physical fitness and fun. Identifying signs of emotional or developmental issues in children, I communicated with parents or guardians promptly and sensitively. My role as a Group Leader allowed me to make a significant impact on the lives of children.

Bachelor'S Degree, Information Technology (Management And Leadership)

66 Credits No Degree, Information System