• Design, build, and manage complex systems throughout their life cycles to help the business run smoothly.• Collaborate with cross-functional IT and business teams to integrate Human Resources Information Systems (HRIS) with other business systems.• Designed and implemented identity workflows, policies, and roles to streamline and automate user access process.• Integrated Identity and Access Management (IAM) with various enterprise systems such as HR systems, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and cloud services.• Implement system upgrades and new software solutions to streamline HR processes.• Proficient in ensuring high availability, security, and performance of IAM in large-scale enterprise environments.• Adept at troubleshooting complex IAM issues, implementing directory policies, and collaborating with cross-functional teams.• Conducted regular audits and compliance checks to ensure directory integrity and security.

• Act as the technical owner/subject-matter-expert of multiple platforms including Concur (expense/travel reimbursement) and Coupa (vendor management). • Responsible for strategic projects as process transformation, control design, integration across platforms.• Ensure compliance, drive adoption and building for user success.• Respond to requests from and maintain documentation and procedures for internal and external auditors.• System administration, troubleshooting, configuration, & user provisioning.• Admin tasks: o Configure and maintain cost centers, GL’s, company codes and chart of accounts.o Configure and maintain workflow, receipts, tolerances, content and approval groups.o Create and maintain custom fields used to integrate to SAP fields, forms, and workflows.o Responsible for user maintenance include provisioning, content groups, account groups, etc.• Collaborate with end users and business stakeholders to understand business needs/use cases, resolve issues and facilitate greater efficiency through systems.

• Supervise the application IT infrastructure and systems for Micro Focus.• Spearhead and analyze software development projects, gathering requirements, planning, designing, developing, testing, and evaluating, following the Agile software development cycle.• Work with all levels of employees, vendors, management, and teams to achieve project objective completion. • Provided oversight and management for day-to-day operations and client specific projects becoming the expert in analyzing and project management.• Salvaged projects that were contractually critical to the completion of the $1.4 billion merger of Micro Focus and the Attachmate Group.o Implemented Everbridge incident response system allowing our security team to manage critical events for 10k+ worldwide employees. o Merge 10k+ user identities from the Attachmate Group into Micro Focus so users could continue with their BAU tasks. These included migrating users off TAG directories and migrating email systems to Micro Focus.o Analyzed and lead the project to merge three different GIT repo apps into one saving the company $105k a month in licensing fees.o Managed the product development team off Slack to Rocket.Chat collaboration software saving $62k a month in licensing fees.

• Architected, designed, implemented and administered key IT applications across the global organization:o HRIS: Peoplesoft, Workdayo Directory services: AD, eDirectoryo Identity Management (IDM) – Coded xml drivers for user identity into applications for 100+ apps.o Mail: GroupWise and Exchangeo Messaging: Skype and GroupWise messaging (GWIM)o Sentinel – Security and event management solutiono SAP: BI, BP, UM and portal user identity integration • Designed, implemented, documented and supported identity management security processes and procedures. • Project managed multiple merger onboarding activities such as identity integrations and process adoption, led the technical architecture, implementation and support of security applications. • Led an initiative to merge and integrate core infrastructure applications directory, mail, chat and security event management as part of multiple business acquisitions.

• Architected, designed, implemented and administered key IT applications across the global organization.• Designed, implemented, documented and supported identity management security processes and procedures. • Project managed multiple merger onboarding activities such as identity integrations and process adoption, led the technical architecture, implementation and support of security applications. • Led an initiative to merge and integrate core infrastructure applications as part of multiple business acquisitions.• Investigated and resolved technical operational issues and applications requiring tuning, upgrading the application systems to achieve optimum performance levels.

• Supported web content for Neways.com/USA, Neways.com/Canada and Neways.com• Project manager for communications on website, Facebook, blog and email campaigns.• Maintained checkout processes, insuring quality and proper pricing.• Analyzed web statistics via Google analytics to track sales of products and page traffic.

• Trained engineers by means of group trainings, personal instruction and designed documentation.• Supported and monitored customer environments while maintaining communication channels to build strong relationships to build sales avenues.• Performed business analysis to find IT inefficiencies then recommend solutions to customer IT management.• Earned high satisfaction surveys, constantly seeking new ways to improve customer relationships and improving analytical and troubleshooting skills.