Jonathan Ware Email & Phone Number

Salem, UT, US

Orem, UT, US

Waterloo, ON, CA

• Design, build, and manage complex systems throughout their life cycles to help the business run smoothly.
• Collaborate with cross-functional IT and business teams to integrate Human Resources Information Systems (HRIS) with other business systems.
• Designed and implemented identity workflows, policies, and roles to streamline and automate user access process.
• Integrated Identity and Access Management (IAM) with various enterprise systems such as HR systems, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and cloud services.
• Implement system upgrades and new software solutions to streamline HR processes.
• Proficient in ensuring high availability, security, and performance of IAM in large-scale enterprise environments.

Provo, Utah, US

• Act as the technical owner/subject-matter-expert of multiple platforms including Concur (expense/travel reimbursement) and Coupa (vendor management).
• Responsible for strategic projects as process transformation, control design, integration across platforms.
• Ensure compliance, drive adoption and building for user success.
• Respond to requests from and maintain documentation and procedures for internal and external auditors.
• System administration, troubleshooting, configuration, & user provisioning.
• Admin tasks: o Configure and maintain cost centers, GL’s, company codes and chart of accounts.o Configure and maintain workflow, receipts, tolerances, content and approval groups.o Create and maintain custom fields.

Newbury, Berkshire, GB

• Supervise the application IT infrastructure and systems for Micro Focus.
• Spearhead and analyze software development projects, gathering requirements, planning, designing, developing, testing, and evaluating, following the Agile software development cycle.
• Work with all levels of employees, vendors, management, and teams to achieve project objective completion.
• Provided oversight and management for day-to-day operations and client specific projects becoming the expert in analyzing and project management.
• Salvaged projects that were contractually critical to the completion of the $1.4 billion merger of Micro Focus and the Attachmate Group.o Implemented Everbridge incident response system allowing our security team to.

Newbury, Berkshire, GB

• Architected, designed, implemented and administered key IT applications across the global organization:o HRIS: Peoplesoft, Workdayo Directory services: AD, eDirectoryo Identity Management (IDM) – Coded xml drivers for.
• Designed, implemented, documented and supported identity management security processes and procedures.
• Project managed multiple merger onboarding activities such as identity integrations and process adoption, led the technical architecture, implementation and support of security applications.
• Led an initiative to merge and integrate core infrastructure applications directory, mail, chat and security event management as part of multiple business acquisitions.

Norwalk, Connecticut, US

• Architected, designed, implemented and administered key IT applications across the global organization.
• Designed, implemented, documented and supported identity management security processes and procedures.
• Project managed multiple merger onboarding activities such as identity integrations and process adoption, led the technical architecture, implementation and support of security applications.
• Led an initiative to merge and integrate core infrastructure applications as part of multiple business acquisitions.
• Investigated and resolved technical operational issues and applications requiring tuning, upgrading the application systems to achieve optimum performance levels.

Provo, Utah, US

• Supported web content for Neways.com/USA, Neways.com/Canada and Neways.com
• Project manager for communications on website, Facebook, blog and email campaigns.
• Maintained checkout processes, insuring quality and proper pricing.
• Analyzed web statistics via Google analytics to track sales of products and page traffic.

Provo, UT, US

• Trained engineers by means of group trainings, personal instruction and designed documentation.
• Supported and monitored customer environments while maintaining communication channels to build strong relationships to build sales avenues.
• Performed business analysis to find IT inefficiencies then recommend solutions to customer IT management.
• Earned high satisfaction surveys, constantly seeking new ways to improve customer relationships and improving analytical and troubleshooting skills.

Master Of Business Administration (M.B.A.), Management; Project Management

B.S. Degree, Multimedia Communications Technology