Jonathan Warner Email & Phone Number

Dayton, Tn, Us

Oakland, Ca

I work remotely as the Director of Sales and Operations for a small business based in Oakland, CA. We sell, install, and service custom wood barrel hot tubs in the Bay Area 🌉 Our small business has experienced tremendous growth 📈 in the last two years, and we are working double time to keep up! Here’s what our growth has looked like since I took over…🔶 Installs increased by over 100% 🔶 Average sale cost increased by 25% 🔶 Maintenance customers grew by 42%🔶 Maintenance billables increased by 60% I have helped us to ride this wave 🏄 by doing the following:✔ Reducing confusion by creating clear procedures to replenish stock✔ Increasing customer satisfaction with responsive communication protocols✔ Focusing our growth by creating a more sustainable service model✔ Standardizing methods for creating estimates and calculating labor✔ Restructuring our sales options sheet to create a better customer experience✔ Developing long-term plans for Sullivan Waterworks and setting yearly goals✔ Creating a variable compensation model for calculating sales commission ✔ Structuring a way to quantify exact net profit on InstallsI am a General Manager who fills a variety of roles❗Operations Management 🔹 Project Management 🔹 Sales Communication 🔹 Process Improvement 🔹 Estimates 🔹 Invoices 🔹 Ordering 🔹 Scheduling 🔹 Customer Service

Cincinnati, Oh

I moved to Cincinnati to be a part of a director team that was opening a new Chick-fil-A. I was in charge of all customer facing personnel and operations 😃During my two years there I…✅ Guided the team through the tumultuous first six months of opening by personally managing half of the shifts and working overtime to make sure the store’s needs were met. ✅ Cultivated a healthy team culture by emphasizing the value of managers caring for their employees. The team responded, helping us exceed our opening year forecast by $2m!✅ Pushed our team to increase customer satisfaction by creating an enhanced dine-in experience through emphasizing cleanliness and personal connection.✅ Challenged drive-thru to meet higher level of order accuracy and speed of service by focusing on car count goals and addressing specific customer concerns.Built a working supervisor team from scratch that led our store to new levels 🛫Our second full year total sales exceeded $7m, more than doubling our opening forecast 💯At the end of our second year we were the 10th fastest growing Chick-fil-A in the country 🔥My work with Chick-fil-A taught me many skills...🔹 Intentional Coaching 🔹 Efficient Communication 🔹 Rapid Decision Making🔹 Effective Crisis Intervention

Alpharetta, Georgia

During my time at Digital Interiors, I went from Warehouse Manager to Production Supervisor in under a year🕺As Warehouse Manager I made massive strides in turning our warehouse into a usable space by organizing the physical environment and creating clear procedure on how to handle stock. I did this while…✅ Reducing frustration from technicians by listening to what they needed and providing it. ✅ Focusing on cultivating communication between the warehouse and production.✅ Increasing efficiency by carefully staging equipment for upcoming jobs.As Production Supervisor, I was responsible for a department with twenty people that did between $3.5-4 million💰 per year. When I started, there were significant departmental issues centered around communication and planning. I turned things around ↩ by...1️⃣ Starting regular meetings for the production department that facilitated safety training, process standardization, project management, vision casting, and productive communication. 2️⃣ Opening consistent channels of communication with the sales department by developing relationship with the sales staff and provided a platform for them to interface with production.3️⃣ Creating processes to streamline the preparation for new projects that ensured equipment was ordered on time, customer preferences were understood, and payment was collected.

Chick-Fil-A Of Lanier Crossing In Cumming Georgia

I started at Chick-fil-A as a team member and became a manager in four months❗My responsibilities included: ✔ Placing the truck order ✔ Running drive-thru during peak ✔ Leading manager meetings ✔ Serving as a Shift Supervisor. I made an impact on the store by…Initiating a project to define the leadership structure of the store and move towards a High Performance Leadership Team model. I helped create clarity for managers roles and responsibilities 📝Building the leadership team by creating the Team Leader Program that recognized and promoted promising employees🙋‍♀️, with the goal of training them to become supervisors and assistant managers.Advocating for raises for long time under paid employees and managers. I successfully convinced the store operator to raise the wages of kitchen workers who'd been with him for over a decade 🔆

Georgia State Capitol

As a Legislative Aide at the Georgia State Capitol 🏛, I worked for two state representatives, including the Majority Caucus Vice-Chairman. This job was only for the duration of the legislative term, but was an amazing opportunity! During my time at the Capitol I... 🔹 Managed email accounts 🔹 Answered the phone 🔹 Attended meetings 🔹 Researched legislation🔹 Performed special errandsMy representative introduced a controversial piece of legislation 🔥 that drew a lot of media attention. I handled a number of angry calls/emails🧯, fielded questions on this legislation, and worked to promote a clearer understanding of the purpose of the bill ⚖.

Bachelor Of Arts - Ba, Political Communication, 3.64 Gpa

Activities and Societies: Student Government Association, SSTOP (Students Stopping the Trafficking Of Persons), Debate Team, Student.

Bachelor Of Arts - Ba, Political Science And Government, 3.64 Gpa

Activities and Societies: Student Government Association, SSTOP (Students Stopping the Trafficking Of Persons), Debate Team, Student.

Developing Your Leadership Capability

I took and passed this graduate level course due to my interest in leadership theory and development.

Legal And Governance Issues In Nonprofit Organizations

I took and passed this three graduate level course due to my interest in nonprofit organizations.

Excel Skills For Business: Essentials