Skilled and knowledgeable ICT Professional with more than 20 years experience in the industry across a broad range of roles in both Sales and Service.Certified in ITIL best practice framework. Daily involvement in Incident, Problem & Change Management processes,Sound experience in Active Directory/Azure AD, Microsoft 365, Exchange & various other cloud-based technologies.Proven leadership experience in Service Co-ordination and Team Leader roles, Mental Health First Aid Certified, Stakeholder Management.Prominent role with in-sourcing, managing and maturing the Service Desk function at my current place of employment.Strong analytical, communication and problem solving skills.