Jonathan Wehring Email & Phone Number

Austin, Tx, Us

Austin, Texas

Austin, Texas

Led a team of direct reports that was conducive to achievement of team and company goals. Created and maintained effective relationships across entities, functions, regions, and divisions. Directed the team’s personnel administration activities, including job assignment, training, and performance evaluation. Provided reliable access to high quality data through dashboards and reports.Grew strategic accounts 19% over 2.5 years by creating and segmenting service offerings and aligning resources.Prioritized and delegated work while providing back line technical support to the team.Ensured accurate data for assigned partners was collected and delivered on time.Maintained active communication with Account Directors and VP of Operations, offering assistance and recommendations for process improvements.Achieved high Net Promoter scores from strategic clients 9.1/10.Awarded the “Rock Star” award (April 2018) after receiving feedback from a top 3 strategic client for creating new tool which provided an executive dashboard summary view of all core KPI’s measured by their company.

Austin, Texas

Managed 55 associates and contract employees, responsible for complete employee lifecycle, policy creation and enforcement, IDPs, and progressive discipline.Analyzed actual results against expected performance and communicated areas for improvement.Monitored employee productivity, optimizing procedures to reduce costs.Developed and mentored direct reports, guiding their career path and ensuring each was achieving 40 training hours per year.Created “Technical Analyst Progression Path Documentation”, outlining necessary skills and expectations needed to progress from one Technical Analyst level to the next.Developed, evaluated, and implemented performance metrics for functions supervised.Composed annual reviews, managing merit and bonus payouts for all direct reports.

Austin, Texas

Led and tasked a team of 10 technical analysts. Provided expert analysis to troubleshoot technical and functional related issues and problems, including finding and fixing bugs in the base product.Analyzed customer business processes and provided suggestions for improvements, streamlining business processes, including automating data processing.Received multiple service excellence awards for performance review for team work, client service, and technical problem solving.

Austin, Texas

Directed and guided clients through technical resolution of issues. Built and maintained successful relationships with service providers, dealers, and consumers. Identified and communicated improvements to the client delivery process and departmental productivity.Provided detailed records of error trends, results, and recommendations to management, along with proposals for training and / or change in procedure.

Austin, Texas Area

Managed 45 accounts, serving as the main point of contact in areas including marketing, customer service, and web positioning.Increased revenue quarterly by developing advertising and marketing campaigns.Awarded company-wide employee of the month.

Austin, Texas Area

Involved in planning, organization, and execution of several hundred corporate outings and golf tournaments including the Ben, Willie and Darrell East Austin Youth Classic which raised over $500K annually for charity.Elected to participate in the “Top Gun” training program.Top revenue producer for retail sales in the golf shop.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Associate'S Degree, General Studies