Install and configure new software and/or hardware, including: PCs, printers, network switches, access points, firewalls, IP management software, EDR/XDR system, CAD software and warehouse management software. Managed and monitored Fortinet firewallsManaged Cisco based switchesManaged Datto access pointsResearch and procure IS hardware and supplies.Participate in IS inventory asset management. Trained employees on new systems. Perform software updates. Diagnose and troubleshoot manufacturing and software equipment issues.Deployed and managed Ticketing system. Processed documentation.Served as an escalation resource.managed licenses and other contracts with vendors.Ensured compliance with quality standards by creating policies and procedures that were compliant to required standards.Oversaw data storage and preservation.Performed security-risk prevention actions to include implementation of measures to secure infrastructure and data including firewall management, development and enforcement of information security policies, vulnerability assessments and scans, and application of security patches.Monitor ongoing contracts with suppliers. This included setting up phishing email tests, job trainings, and monthly cybersecurity newsletters.Supported production schedules.

Supporting a Windows 10 migration project consisting of the deployment of 3000 Computers.Perform day-to-day technical support for network infrastructure and internal desktop systems software and hardware.Install, configure, and troubleshoot desktop systems, workstations, laptops, and network issues in a heterogeneous environment while maintaining passwords, data integrity, and file system security for the desktop and laptop environments.communicate highly technical information to both technical and non-technical personnel.Assists in determining suitable software to meet user requirements and recommending hardware and software solutions, including new acquisitions and upgrades.

Worked with various clientele, ranging from home end users to small businesses, providing network installations and management, desktop and laptop support and solutions, communicating technical information to both technical and non-technical personnel.Provide assistance in determining suitable hardware and software to meet various user needs, from medical offices to manufacturing plants, including acquisitions and upgrades.

Overseen and managed the technology department for a portion of a fortune 500 company.Provided customer service and technical support to meet customer needs and drive sales figures up.Provided hardware and software support, going above and beyond the required support for customer base.Provided various services, including: Hardware and software acquisition, technology consultation and troubleshooting, data recovery, and hardware and software diagnostic and repairs.managing resources and equipment, and providing assistance as needed.