Jonathan Williams Email & Phone Number

Birmingham, United Kingdom

Overall responsibility for managing all aspects of delivery, maintenance and leasing of substantial fleets of trains.Responsible for compliance to all relevant contracts including negotiation and delivery of contract variations, driving delivery metrics through relevant contractual methods and meetings, auditing delivery output, managing short notice.

Birmingham, United Kingdom

Lead investigation and delay attribution and analysis for fleet incidents, including liaison with other internal functions, to identify root cause. Support Fleet & Contract Managers through attendance at meetings with maintenance providers to give additional guidance on performance issues. Production of appropriate periodic fleet performance reports. Lead.

• Part of centralised team of analysts producing data and reports for all areas of the business [following re-org]. At a high level this has included reviewing business reporting, improving reporting processes where.
• Production of Performance Reports.
• Production of data packs for performance meetings.
• Ad-hoc analysis of reasons behind poorly performing services and seasonal issues.
• Data capture and submission of Service Recovery claim to the Department for Transport.
• Collation of traincrew availability forecast.It is expected that the roles of each member of the team are expanded to cross cover analysis of each business function to give greater flexibility.

Birmingham, United Kingdom

Key responsibilities were:- Maintenance of the Bugle system for internal delay resolution, including user setup & training.- Develop & maintain a series of automated reports from Bugle to enable Responsible Managers to analyse & reduce levels of delay [in line with the published JPIP].- Resolve delay incidents which have been internally Arbitrated where.

An operator of trains from London to Liverpool & throughout the West Midlands. My role was to co-ordinate delivery of the customer environment on the train. The key responsibilities were: Administer the IMPACT policy for Train Cleaning & Presentation. Produce periodical reports for Senior Management Team. Attend & contribute to periodic meetings with.

A supplier of RF cable assemblies & connectors. Technical Support assist all areas of the business including shop floor, Quality Control & dealing with technical enquiries from customers. Position made redundant due to company relocatation to Essex in November 2006.Achievements Redesigned shop floor to improve work flow. Introduced new working practice.

An international supplier of electrical equipment to trade. My role in Technical Support Department was to manage various customer enquiries from product selection to installation or breakdown problems. This role was telephone based & gave me an extensive knowledge of call & customer handling. I regularly achieved all KPI targets for number of calls.

A private company manufacturing power supplies. My role was extremely varied, main duties being the support and improvement of the production facility but also covering other general facilities maintenance tasks. However, my position was made redundant in July 2003.

A company manufacturing and servicing various types of weighing equipment. Originally I was an Apprentice, but following my formal training I was promoted to the role of Production Engineer, supporting production assembly and test areas. This position was made redundant in August 2001.