Proactive Support Expert
Current
Sep 2024 - Present
AeroLeads people directory · profile
Jonathan Williams Email & Phone Number
Proactive Support Expert @ Ever Nimble | CompTIA A+
at
Ever Nimble
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
Proactive Support Expert @ Ever Nimble | CompTIA A+
Location
Swansea, Wales, United Kingdom
Company size
Who is Jonathan Williams? Overview
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Quick answer
Jonathan Williams is listed as Proactive Support Expert @ Ever Nimble | CompTIA A+ at Ever Nimble, a company with 21 employees, based in Swansea, Wales, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jonathan Williams.
Jonathan Williams previously worked as Proactive Support Expert at Ever Nimble and 2nd Line Support Engineer at Arvatoconnect.
Company email context
Email format at Ever Nimble
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Ever Nimble
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Profile bio
About Jonathan Williams
Detail-oriented IT professional experienced in providing IT infrastructure support, technical advice, and guidance.Confident using remote access tools to analyse and resolve technical issues as first point of contact for internal and external stakeholders. Experienced at prioritising issues and identifying major incidents, escalating as needed to appropriate resources. Adaptable and supportive team member, providing exceptional service to clients while ensuring compliance with all legal requirements and professional standards.I have passed both parts of the CompTIA A+ course, I will be looking to take my MD-102 in a few months.
Current workplace
Jonathan Williams's current company
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Ever Nimble
5 roles
Jonathan Williams work experience
A career timeline built from the work history available for this profile.
2Nd Line Support Engineer
Troubleshooting issues on site and across 3 other sites remotely via teamviewerUsing Azure portal to administrate profiles and group policiesUtilizing Intune for Endpoint management across Windows, Android and apple devicesNetwork PatchingAsset Management for the Swansea SiteDesk setupsAssisting the IT Service Desk when it is busyO365 Admin dutiesOn call.
Nov 2022 - Sep 2024
Senior Service Desk Analyst
Taking ownership of technical tickets on the service deskWorking under an ITIL frameworkWorking with 2nd line teams to reduce escalated tickets by providing real time feedbackActively check agent’s tickets and assist when requiredWork closely with SD team leader to improve processesIncreased responsibilities with asset management and laptop buildsEquipment.
Jan 2022 - Nov 2022
Service Desk Analyst
Dealing with day to day running of the IT service deskLiaising with 2nd and 3rd line colleagues to resolve user issuesUsing Active Directory to add users and process leavers and manage group permissionsO365 Admin – adding and removing licenses, general exchange dutiesManaging the service desk ticket queue and prioritizing workload and resolving user issues.
Jul 2019 - Jan 2022
Network Operations Technician
Dealing with CEO complaints regarding high end customer issuesAddressing day to day Network issues on the Virgin Media NetworkTaking ownership of single customer Network Issues, monitoring the tickets from raised to closed.Advising front-line colleagues on how to resolve customer issuesOversaw call Centre employees to ensure customer satisfaction goals.
Dec 2012 - Jul 2019
Team & coworkers
Colleagues at Ever Nimble
Other employees you can reach at evernimble.com. View company contacts for 21 employees →
RD
Rhys Davies
Colleague at Ever Nimble
Greater Swansea Area, United Kingdom
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TG
Thomas Goodall
Colleague at Ever Nimble
Canada, Canada
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SD
Sebastien Dudek
Colleague at Ever Nimble
Iluka, Western Australia, Australia, Australia
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OM
Orlando M.
Colleague at Ever Nimble
Greater Perth Area, Australia
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IS
Isabela Safar
Colleague at Ever Nimble
Melbourne, Victoria, Australia, Australia
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MG
Megan Gill
Colleague at Ever Nimble
Port Kennedy, Western Australia, Australia, Australia
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SD
Shanil Daya
Colleague at Ever Nimble
Perth, Western Australia, Australia, Australia
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ZW
Zachariah Wake
Colleague at Ever Nimble
Preston, Victoria, Australia, Australia
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AC
Alex Chen
Colleague at Ever Nimble
Perth, Western Australia, Australia, Australia
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JD
Jake Davies
Colleague at Ever Nimble
Llanelli, Wales, United Kingdom, United Kingdom
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Rhys Davies
Colleague at Ever Nimble
Greater Swansea Area, United Kingdom
View →
TG
Thomas Goodall
Colleague at Ever Nimble
Canada, Canada
View →
SD
Sebastien Dudek
Colleague at Ever Nimble
Iluka, Western Australia, Australia, Australia
View →
OM
Orlando M.
Colleague at Ever Nimble
Greater Perth Area, Australia
View →
IS
Isabela Safar
Colleague at Ever Nimble
Melbourne, Victoria, Australia, Australia
View →
MG
Megan Gill
Colleague at Ever Nimble
Port Kennedy, Western Australia, Australia, Australia
View →
SD
Shanil Daya
Colleague at Ever Nimble
Perth, Western Australia, Australia, Australia
View →
ZW
Zachariah Wake
Colleague at Ever Nimble
Preston, Victoria, Australia, Australia
View →
AC
Alex Chen
Colleague at Ever Nimble
Perth, Western Australia, Australia, Australia
View →
JD
Jake Davies
Colleague at Ever Nimble
Llanelli, Wales, United Kingdom, United Kingdom
View →
FAQ
Frequently asked questions about Jonathan Williams
Quick answers generated from the profile data available on this page.
What company does Jonathan Williams work for?
Jonathan Williams works for Ever Nimble.
What is Jonathan Williams's role at Ever Nimble?
Jonathan Williams is listed as Proactive Support Expert @ Ever Nimble | CompTIA A+ at Ever Nimble.
Where is Jonathan Williams based?
Jonathan Williams is based in Swansea, Wales, United Kingdom while working with Ever Nimble.
What companies has Jonathan Williams worked for?
Jonathan Williams has worked for Ever Nimble, Arvatoconnect, Sms Plc, and Virgin Media.
Who are Jonathan Williams's colleagues at Ever Nimble?
Jonathan Williams's colleagues at Ever Nimble include Rhys Davies, Thomas Goodall, Sebastien Dudek, Orlando M., and Isabela Safar.
How can I contact Jonathan Williams?
You can use AeroLeads to view verified contact signals for Jonathan Williams at Ever Nimble, including work email, phone, and LinkedIn data when available.
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