Lead the development and execution of the product strategy for Fueltorque fuel management software solutions.Manage a team of software developers, engineers, and product managers.Oversee the entire software development lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance.Ensure the software meets the highest quality standards and complies with relevant industry regulations.Work closely with sales and marketing teams to understand customer needs and translate them into product requirements.Develop and maintain strong relationships with key partners and vendors.Stay up-to-date on the latest trends and technologies in the fuel industry and software development.Develop and implement a budget for the software development team.Track key performance indicators (KPIs) and measure the success of the software solutions.Identify and implement opportunities to improve the efficiency and effectiveness of the software development process.

Managing fuel services within Evolution Technology Services. Develop and execute the company’s business strategies in order to attain the goals,Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities.Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times, Communicate and maintain trust relationships with shareholders, business partners.Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance.Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.

Provide remote 3rd line support to clients.Troubleshooting hardware and software problem and Application Testing.Update or close calls with all the necessary information immediately after completion of the call.Assisting 1st line and second line support for Winbranch , Namos and FNB EFT Help desk . Co-ordinate the rapid and effective handling of major incidents and problems.Conduct an effective and competent facilitation process in accordance with Organizational and National Skills Act (SAQA)Training standards.Provide expert guidance to all support teams within UCS and assist in their training and knowledge development. Analyse each support request for root cause determine if the issue could be prevented by changes in the software or business processes and outline change recommendations.Provide 3rd line support to clients to examine potential areas for service improvement and raise proposals with relevant service lines.Traveling across South Africa and Africa for ongoing support and training . Recently took over VIVO energy’s problem management added to my daily tasks . assisting service delivery managers with daily tasks, meetings and site visits. Work closely with development to make software more intuitive easier to deploy.Applying bat scripts provided from Total head office to postilion EFT sites Supporting FNB retail EFT and forecourt OPT devices, providing batch updated and reports.troubleshooting hardware calls, Escalating major incidents to FNB to provide hot-fixesUpdating perimeters when needed . Cancelling merchant numbers when request, Assisting with EFT recons, Payment requests and managing major incidents and SLA's Support : 3rd line support Application : Namos ( Wincor Nixdof ) and WinBranch Back office and Point of sale. Forecourt Controllers. POSTECH, DOMS , FSC, AFMS Clients :FNB ,Total SA , Shell , Vivo Energy , Engen, Q4 Fuel, Caltex and Brent oil

Fuel Software Support ConsultantProvide exceptional support to end-users.Respond to e-mail and telephone support requests.Remotely connect to users’ computers, determine minimal use-case to recreate issue, solve issue if possible or provide concise details to development for further analysis and resolution.Use deductive problem-solving skills to investigate and solve a broad range of incidents each day.Improve Namos products and processes.Analyse each support request for root cause determine if the issue could be prevented by changes in the software or business processes and outline change recommendations.Update and create online knowledge-base articles to reduce support requests.Capture details of each support request in UCS ticket system.E-learning and Development for all accounts Liaison between users and development.Help test fixes provided by development and incorporate them into client sites.Work closely with development to make software more intuitive easier to deploy.Support forecourt controllers and devices. Onsite Point of sale and Back office installation. Internal and External training on Fuel Software, creating user manuals and training new Fuel sites. Stand in Team leader (Support help desk) Support : 1st and 3rd line support (Within SLA) Application : Namos ( Wincor Nixdof ),WinBranch Back office and Point of sale. Forecourt Controllers. POSTECH, DOMS FSC, AFMS Clients :Total SA , Shell , Vivo Energy , Engen, Q4 Fuel and Brent oil .

Training and support software Applications to end usersDesign and Develop Courseware and Assessments based on a database.Manage Customer Projects with relevant Service Delivery Managers Project and Account Managers;Identify and Develop, Document and Validate best training practices forCustomer End User Software and database training.E-learning and Development Identify potential Internal / External Training development areas.Provide Customers and Internal Team with subject matter expertise.Contribute to Training Services business goals. Travelling across Africa for ongoing Training and supportConsistently assisting with improvement best training practices for Customers.Stores roll out and hand holding(Go Live)Training Point Of Sale ApplicationsData backup storageCourse Development Quality controlBasic Programming skills and reportingConfiguration and installation of Software and updating SolutionsPresenting new training and study material.Projects: Engen, Q4, Brent Oil, Shell, Sasol,BPCashbuild, Vodacom and Virgin Mobile

Perinatal HIV Research Unit 10Th Floor, nurses Residents Chris Hani Baragwanath 1 April 2010 – Present Data Administrator MTN (Microbicide Trails Network) Accurately enter research data in a timely manner.Maintain research documentation as per standard operating procedures.Assist with tracking research forms and patient files.Assist with filing research forms and patient files.Assist with the design of case report forms andSource documentation.Monitoring Evaluation Assist with pre- study initiation validation of CRFs and database application.Assist with the implementation of data management plansMaintain safe and secure storage of all electronic data and case report forms.Maintain research participant confidentiality.Participate in ongoing Data Management training.Ensure that good clinical practice guidelines are followed. Assist in data quality assurance activities. Starting up data management site Drawing up standard operation procedures and Designing data quality management plans And designing database and data management tools on MS access Data backup’s storage Basic Programming Skills, especially reportingConfiguration and installation of Software SolutionsPresenting new training and study materials

The Perinatal HIV Research Unit (PHRU) is one of the largest AIDS research centres in Africa and leads studies into HIV prevention, care and support. It is based at the Chris Hani Baragwanath Hospital in Soweto, South Africa.Paeds wellness study

Customer Service in a Retentions environmentCustomer Complaint ResolutionMaintenance and equipment ReturnsAssist with customer account queriesManaging sim swops requested by customers and the dealer networkData uploads and statsTechnical Product SupportReport GenerationInactive Lines (Deactivation and Reactivation)Providing upgrade information to customer and the dealer networkProviding information to customers new contracts

Outbound call center New bonds Accounts updates Provide Support Answering the Telephones Ensure customer's queries, correspondence and needs are attended to and actioned timeouslyTelephonically confirm employment and personal details.Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.Ensure Debtor's administration standards are adhered to when dealing with customer calls and correspondence.Update customer's details and communications on new accounts programs and Consolidated Debtors System, and notify customer once complete.Identify problems and offer solutions on ways to improve agent and dialer procedures and performance.