Jonathan Williams Email & Phone Number

Johannesburg, GP, ZA

South Africa

Lead the development and execution of the product strategy for Fueltorque fuel management software solutions.Manage a team of software developers, engineers, and product managers.Oversee the entire software development lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance.Ensure the software meets the.

South Africa, Namibia

Managing fuel services within Evolution Technology Services. Develop and execute the company’s business strategies in order to attain the goals,Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities.Ensure company policies and legal guidelines are communicated all.

Johannesburg Area, South Africa

Provide remote 3rd line support to clients.Troubleshooting hardware and software problem and Application Testing.Update or close calls with all the necessary information immediately after completion of the call.Assisting 1st line and second line support for Winbranch, Namos and FNB EFT Help desk. Co-ordinate the rapid and effective handling of major.

Melrose Arch

Fuel Software Support ConsultantProvide exceptional support to end-users.Respond to e-mail and telephone support requests.Remotely connect to users’ computers, determine minimal use-case to recreate issue, solve issue if possible or provide concise details to development for further analysis and resolution.Use deductive problem-solving skills to.

Melrose Arch

Training and support software Applications to end usersDesign and Develop Courseware and Assessments based on a database.Manage Customer Projects with relevant Service Delivery Managers Project and Account Managers;Identify and Develop, Document and Validate best training practices forCustomer End User Software and database training.E-learning and.

South Africa

Perinatal HIV Research Unit 10Th Floor, nurses Residents Chris Hani Baragwanath 1 April 2010 – Present Data Administrator MTN (Microbicide Trails Network) Accurately enter research data in a timely manner.Maintain research documentation as per standard operating procedures.Assist with tracking research forms and patient files.Assist with filing research.

Johannesburg Area, South Africa

The Perinatal HIV Research Unit (PHRU) is one of the largest AIDS research centres in Africa and leads studies into HIV prevention, care and support. It is based at the Chris Hani Baragwanath Hospital in Soweto, South Africa.Paeds wellness study

Midrand

Customer Service in a Retentions environmentCustomer Complaint ResolutionMaintenance and equipment ReturnsAssist with customer account queriesManaging sim swops requested by customers and the dealer networkData uploads and statsTechnical Product SupportReport GenerationInactive Lines (Deactivation and Reactivation)Providing upgrade information to customer.

Johannesburg Area, South Africa

Outbound call center New bonds Accounts updates Provide Support Answering the Telephones Ensure customer's queries, correspondence and needs are attended to and actioned timeouslyTelephonically confirm employment and personal details.Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously.

Data, Database Management

Project Management

Senor Certificate, 12

Education record