Jonathan Wilson Email & Phone Number

Denver, Colorado, United States

Manage end-to-end recruitment processes.Build and maintain a network of candidates through various sourcing methods, including job fairs, social media, and referrals.Provide guidance and support to candidates throughout the job search process, including resume writing and interview preparation.Collaborate with clients to understand their hiring needs and deliver tailored recruitment solutions.Utilize ATS to track candidate progress and maintain accurate records of all recruitment activities.Spearhead recruitment efforts for various departments, resulting in a reduction in time-to-fill.Develop and implement innovative sourcing strategies to attract passive candidates, leading to an increase in qualified applicants.

Wichita, Kansas Metropolitan Area

Handled incoming calls and emails from customers regarding insurance coverage, claims, billing inquiries, and general account information.Resolved customer complaints and escalated issues as necessary to ensure prompt resolution and customer satisfaction.Educated customers on Humana's various healthcare plans, benefits, and enrollment options to assist them in making informed decisions.Met and exceeded performance metrics including call quality, average handle time, and customer satisfaction scores.Participated in ongoing training and development programs to stay updated on Humana's products, services, and industry regulations.