Jonathan Wilson

Jonathan Wilson Email and Phone Number

Service Technician @ The Highgate Group
australia
Jonathan Wilson's Location
Greater Sydney Area, Australia
Jonathan Wilson's Contact Details

Jonathan Wilson work email

Jonathan Wilson personal email

n/a
About Jonathan Wilson

Highly experienced Field Services Engineer with a depth and breadth of expertise in Telecommunications. Commencing as an Installation Technician, acquired skills and experience in customer service, fault finding and troubleshooting on a Hybrid Fibre Coaxial Network and built a track record of high performance, leading to multiple promotions. As a Field Services Engineer, working with both internal stakeholders and external contractors, has further developed team management, leadership, project management skills as well as proficiency in fault rectification and very high level of customer service and resolution.

Jonathan Wilson's Current Company Details
The Highgate Group

The Highgate Group

View
Service Technician
australia
Employees:
5
Jonathan Wilson Work Experience Details
  • The Highgate Group
    Service Technician
    The Highgate Group May 2024 - Present
    Sydney, New South Wales, Australia
  • Hire A Hubby
    Handyman
    Hire A Hubby May 2023 - Apr 2024
    Sydney, New South Wales, Australia
  • Sun Shade Australia
    Operations Manager
    Sun Shade Australia Mar 2022 - Apr 2023
    Sydney, New South Wales, Australia
    -Overseeing the construction and installation of all shade products.-Responsible for the planning and scheduling of all jobs from the time of fabrication.-Liaising with all concerned customers, suppliers, and stakeholders from start to completion.-Managing and ordering of all consumables, maintaining stock levels.-Making sure installers have all required hardware and fittings for jobs.-Planning and liaising with third parties such as government Facilities and Assets departments.-Reporting of any WHS concerns.-Making sure all relevant documents and SWMS up to date.-Ensure safe and efficient operations on all projects -Quality control and safety. -Manage relationships with suppliers and vendors.-Consulting with staff and management to maintain effective communications
  • Optus
    Field Services Engineer
    Optus 2007 - Sep 2021
    -Resolution of customer Escalations-Technical support for the HFC network to Field Technicians but also liaison with other groups including Design and Build, Damages & Re-locations, Network Management Centre, Engineering. -Trouble shooting and repair of RF network from customer premises to headend at Exchanges-Able to liaise with multiple internal and external business units to resolve faults-Involved in rolling out, delivery and education of technologies to Field staff including analog to digital TV, Dial up to Broadband to High Speed Broadband, VOIP telephony and Node Splitting.-Managing projects and Field staff for multiple projects such as Transmitter upgrades in Exchanges, Laser replacements field work, Node splitting and the installation of new RF Gateways, HUB relocation's and Node Decommissioning.
  • Optus
    Customer Service Technician
    Optus 2000 - 2007
    -Installation of all Optus products, DTV, Telephony and Broadband-Troubleshoot and resolve all customer issue's whether external network related or customer premises equipment.-Maintain, repair and replace any part of the HFC network to resolve outages or interruptions to customer services.
  • Optus
    Network Technician
    Optus 1998 - 2000
    -Completion of planned maintenance on the HFC network-Restoration of faults and outages
  • Optus
    Installation Technician
    Optus 1996 - 1998
    Installation of CATV
  • Self-Employed
    Carpenter
    Self-Employed Feb 1984 - 1996
    After completing a Carpentry apprenticeship I worked in all facets of the the domestic building industry.

Jonathan Wilson Education Details

  • Optus College
    Optus College
    Cert Lll Telecommunications
  • Holy Cross College
    Holy Cross College
    High School
  • Tafe Nsw
    Carpentry/Carpenter

Frequently Asked Questions about Jonathan Wilson

What company does Jonathan Wilson work for?

Jonathan Wilson works for The Highgate Group

What is Jonathan Wilson's role at the current company?

Jonathan Wilson's current role is Service Technician.

What is Jonathan Wilson's email address?

Jonathan Wilson's email address is jo****@****.com.au

What schools did Jonathan Wilson attend?

Jonathan Wilson attended Optus College, Holy Cross College, Tafe Nsw.

Who are Jonathan Wilson's colleagues?

Jonathan Wilson's colleagues are Niki Tranfield, Todd Austin, Craig Cook.

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