• At one point or another, supported just about every industry there is, from energy production, mining and distribution, to hospitals, to corrections and law enforcement, to agriculture and manufacturing, to finance, to transportation, to some of the largest news and entertainment organizations in North America• Administrate user accounts, applications and organizational groups across multiple systems and locations, ensuring access and operations aligns with business, legal, and contractual obligations• Support Windows, Macs, POS, as well as servers and network equipment• Record detailed information into Service Desk ticketing system and take ownership of tickets, work preformed, tracking and documenting issues to resolution• Am typically the first to respond to any incident, be it a site wide outage, a security incident or a work stoppage of some kind

Deployed ShadowSpear software to enterprise environments Preformed MDR, assisting clients and partners from all over the worldResponded to IR incidents, remotely gathered digital forensic evidence, processed them and conducted IR investigations Remotely remediated data breaches and countered APTs, preventing them from exfiltrating data Produced ESAs, ISAs, Executives, Technicals and Forensic reports for partners and clients

Headed the EMC Operations teamHeading our preservation initiative to ensure that our assets can continue to be utilized and organized activities with in the center to help foster a collaborative environmentLead the groundwork for integration of RDM into our IT environmentHeaded our talks with our IT department on our equipment upcycleTook on managerial responsibilities during the onset of Covid-19Analysed and reported on our inventory, ticketing and equipment monitoring systems that were in place at during my timeConducted efficient and thorough equipment check-outs and check-insConducted regular and consistent equipment inventoriesMonitored lab work logs and lab space for cleanliness and organizationConducted Quality Assurance Testing as necessary by evaluating EMC products through prescribed testing procedures and reporting bugsAssisted with additional administrative tasks or project work when asked

Chaired a school sanctioned student committee to assist in the development and implementationof a district wide IT policy to provide students with laptops, utilizing Google Services and Googlehardware and Chromebooks

Repaired and maintained the computers and entertainment systems.