Jonathan Wood Email and Phone Number

General Manager of the Woodlands Hotel Pub.• Managed H&S Compliance.• Developed relationships with the local community and local sports teams.• In LFL growth every 4 week period.• Improved review scores across all platforms, internally and externally.• Managed bookings and sales events.• Improved team performance and knowledge through courses and individual training.• Delivered E-learning, Fire, H&S training as well as allergen awareness training.• Responsible for on-site HR management including Disciplinary, grievances etc, in line with company and legislative guidelines.• Controlled and maintained daily social media presence.• Created sales and marketing plans.• Controlled in house ordering of POS.• Ensured site achieved company financial, food safety, health and safety audits

General Manager of Carnero Lounge in Derby. • Lead a team of 40 to deliver Lounges brand standards in a large sized bar/restaurant• Increased net sales 71% from averaging £14k a week to £24k a week • Number 2 on Trip Advisor for Light bites out of 102 establishments. • Managed H&S compliance• Managed large scale bookings and social events.• Developed relationships with local community and charity groups to organise fundraising events and enhance their media presence.• Controlled and maintained daily social media presence.• Hiring of all management and team members FOH and BOH• Training site for new management joining the company.• Succession planning.• Control and management of Budgets and P&L Accounts.• Maintained 5* EHO score.• Successfully rolled out several new menu launches, working alongside the Operations team.• Worked alongside the openings team to support several new openings.• Supported and developed Head Chefs to deliver brand standards and food safety practices.• Coached the team to deliver on internal customer service audits and maintain high scores.• Strategically managed a cook to order food offering to over 50% of guests.• Delivered E-learning, Fire, H&S training as well as allergen awareness training.• Responsible for on-site HR management including Disciplinary, grievances etc, in line with company and legislative guidelines.

General Manager of Gaslight Cocktail Bar.• Hiring of management team and FOH team.• Created and developed drinks and cocktails menu in line with projected GP margins.• Helped organise and put in place contracts with all suppliers.• Developed and implemented training plans for management and team members.• Worked in conjunction with external contractors to ensure sites POS system was installed and bespoke to business requirements.• Created and developed site Health and Safety Systems to ensure all statutory requirements achieved.• Created and put in place HR systems to ensure legislative requirements achieved.• Prior to opening liaised with local media to promote opening.• Developed marketing plan and Social Media platforms.• Cash and Banking controls• Setting up and Driving KPI’s

Deputy Manager to Holding General Manager• Lead a team of 30 to deliver the Ed’s Easy Diner service standards in a mid-sized restaurant.• Recruitment and development of in-house team• Training of incoming management for new openings.• Managing health and safety compliance.• Succession planning.• Control and management of budgets, wage controls and P&L accounts.• Supported and part of the openings team, including recruitment sessions.• Achieved and maintained a 5* EHO rating.• Ensured site achieved company financial, food safety, health and safety audits.

Assistant Manager/Deputy Manager• Recruitment, training and development of new team members• Rota’s & Payroll• Cashing up, Change ordering and Banking• Managing maintenance• Team KPI’s• Stock Control, Ordering and deliveries• Promotions and Event Models• Competitor Analysis• Kitchen Management• Provided Management cover for other Walkabout Venues• Assisted General Manager an operation team in delivering a £500K refurb and relaunch.

Customer Relationship Team• Responsibilities included; handling customer calls, servicing customer mortgages, selling insurance products and servicing investment accounts. Arranged in branch reviews as well as generating leads for potential new customers and identifying leads for new life insurance policies.

Mcdonalds Training Team• Responsibilities included; Preparation of the kitchen and front counter, Daily product safety testing, Stock replenishment checks, Stock management. Training Squad responsibilities included training staff on health & safety, Food hygiene, Food preparation, Use of the till and kitchen equipment.

EGG Bank Call Centre Operative CRT• Responsibilities included; handling customer calls, activating new credit cards, advising customers of security procedures to avoid fraud, account termination and selling additional services such as loans, balance transfers and insurance.