Jonathan Willian Email & Phone Number

Brazil

Main responsibilities:- Organizes Scrum ceremonies and guides the team in a Complex Project to implement a NICE₢ Omnichannel platform.- Mediates technical definitions between the business area and the NICE₢ solution consulting provider.- Supports project management in the analysis of technical requirements, API integration and solution design.- Manages project milestones and performs detailed product validations to ensure alignment with the project plan.- Uses Kanban, Scrum and other agile methodologies to increase team efficiency.Experience in:Azure Boards, MS Planner, NICE Environment and configuration, Omnichannel fundamental criteria, Machine Learning, AI Workflow configuration.

Brazil

Main Responsibilities:- Generated comprehensive documentation throughout the lifecycle of projects, from conception to implementation and client training.- Used Kanban, Scrum and other agile methodologies to increase team efficiency.- Supported the Product Owner in process mapping, business definition and Product Backlog management.- Organized Scrum ceremonies and guided the team in implementing improvements and software projects in different departments of the company such as Claims and Customer Relations.Experience in:Azure Boards, SCRUM, KANBAN, OKR, Design Thinking, Storytelling, Avion, Miro and other agile management tools.

Barueri, São Paulo

Main Responsibilities:- Analyzed business issues and identified opportunities to improve process flows.- Documented systemic improvement requirements to ensure understanding by all involved.- Passed on technical requirements to the Developer responsible for implementing the improvements.Experience in:IREB methodologies, Enterprise Architect, UML, Use Case and other requirements gathering tools.

Barueri, Sp

Allocated on Diagnóstico das Américas S.ARequirements Analysis: Functional analysis, requirements gathering with users / clients, project documentation using UML diagrams on Enterprise Architect.

São Bernardo Do Campo

Allocated on Johnson Controls Inc.Lotus Notes development: Providing support, enhancement development and analysis for Johnson Controls applications.Allocated on Diagnóstico das Américas S.ARequirements Analysis: Functional analysis, requirements gathering with users / clients, project documentation using UML diagrams on Enterprise Architect.

São Paulo - Sp

Lotus Notes development: Providing support, enhancement development and analysis for SABESP's applications.

Hortolândia - Sp

Lotus Notes development: Providing support, enhancement development and analysis for IBM Brazil departments. Working also for Brazil Lotus Notes and Domino Community.

Centro De Computação John David Rogers

Linux users support, network technical support and hardware technical support

Departamento De Ti

Windows users support, network technical support and hardware technical support

Bachelor, Computer Technology/Computer Systems Technology

System Analysis, Applications Development, Object Oriented Programming, Project Management and Network concepts.

Technical, Informatics

Applications Development, Object Oriented Programming, Hardware Maintenance and Network concepts.