Responsible for leading and growing the global Managed Services business with responsibility for strategic portfolio development, client acquisition and service delivery with budget and P&L ownership.

Helping clients get the most out of their investment in cloud-based applications and digital solutions with Managed Services that do more than just 'keep the lights on'.Enabling growth of the Managed Services practice at Mastek through the strategic development and delivery of client-centric services aligned to client needs. Owner of the Managed Services portfolio.

Helping organisations improve their business operations through successful implementation of Infor software and services.Responsible for practice leadership, client engagement, employee development, project delivery and growth with full P&L ownership.

Responsible for leading and growing the EMEA IT Outsourcing practice, providing managed and IT outsourcing services, with full responsibility for revenue, P&L and delivery.

- provide leadership and strategic direction for the EMEA Service Management function in the IT Outsourcing practice- commercial and operational responsibility for all contracted services- service and commercial sign-off of new propositions / bids and service extensions- continuous improvement of operating models

- development and implementation of ITIL based service management processes- implementation of ServiceNow and ongoing enhancements- lead a global community of stakeholders to develop and enhance operational processes, drive adoption and adherence and provide standard training material- established India based Service Desk and combined UK and US desks to form a single global Service Desk function to serve EMEA and Americas client base- established China based Service Desk to… Show more - development and implementation of ITIL based service management processes- implementation of ServiceNow and ongoing enhancements- lead a global community of stakeholders to develop and enhance operational processes, drive adoption and adherence and provide standard training material- established India based Service Desk and combined UK and US desks to form a single global Service Desk function to serve EMEA and Americas client base- established China based Service Desk to serve regional client base- established a Service Management Office in Portugal to support operations in EMEA and the Americas Show less

- provide leadership of a UK based Service Design function and team, responsible for the design, costing, pricing and contracting of outsourcing services & solutions- implementation of best practice process and governance to deliver quality, consistency and efficiency within the Service Design function

- led a team of UK based Service Managers- established US based Service Desk

- operational and commercial responsibility for multiple managed services clients across different industry sectors and technology areas, including; Oracle, Microsoft, infrastructure and hosting services- management of the UK Service Desk

Service Delivery Manager for a number of Managed Services clients across multiple industry sectors spanning different technology areas including Oracle eBusiness, MS Dynamics, MS .net, MS SharePoint and Hosting and Infrastructure services.Service Desk Manager for Managed Services clients.Edenbrook was acquired by Hitachi Consulting in April 2009.

Employed by NetServices to set up a Service Management department with responsibility for the high revenue corporate clients, introducing ITIL based processes, initially for Incident Management and Change Management. The role quickly expanded to include the management of a Service Deskand responsibility for Supplier Management, building relationships and defining operational processes.The role further expanded to include the set-up & management of a combined Support and Provisioning… Show more Employed by NetServices to set up a Service Management department with responsibility for the high revenue corporate clients, introducing ITIL based processes, initially for Incident Management and Change Management. The role quickly expanded to include the management of a Service Deskand responsibility for Supplier Management, building relationships and defining operational processes.The role further expanded to include the set-up & management of a combined Support and Provisioning department. Show less

(Formerly Omnetica)Responsibility to operationally manage the provision of support services for a number of Managed Services accounts. To be single point of contact with the customer for service delivery, becoming familiar with their business needs and practices. To develop a close working relationship with internal departments involved in delivering the service including Sales, Support, Project Services and Consultancy Services.

Also traded as XTML, Nextra UK, Telenor Business Solutions and GX Networks.